Technical Lead NAR New Digital & Staff Channels

Job Responsibilities

Leadership & Stakeholder Management

• Build and maintain strong relationships with Product Owners and key stakeholders to deliver customer-centric technology solutions.
• Drive collaboration across teams, fostering innovation, accountability, and engineering excellence.
• Manage stakeholder expectations, balancing competing priorities across the business.
• Lead technology enablement initiatives and ensure successful delivery of strategic technology programmes.

Innovation, Governance & Delivery

• Champion innovation and continuous improvement to create business value and modernise the technology landscape.
• Establish high-performing ways of working that accelerate value delivery and execution.
• Drive accountability for team performance, milestones, and delivery outcomes.
• Ensure dependency management, risk mitigation, and compliance with governance standards.

Operational Excellence

• Lead process optimisation and continuous improvement initiatives across the technology environment.
• Drive problem-solving, root cause analysis, and implementation of sustainable solutions.
• Foster a results-driven culture focused on quality, efficiency, and execution excellence.

Communication & Strategic Leadership

• Communicate technology strategy and business priorities effectively to diverse stakeholder groups.
• Build trust through transparent, credible, and outcome-focused engagement.
• Influence decision-making through strong leadership, communication, and stakeholder management.

People Leadership & Talent Development

• Lead, coach, and develop high-performing teams through mentoring and targeted development plans.
• Build future-ready capabilities aligned to modern technology trends and business needs.
• Create an empowering, inclusive, and high-performance culture with clear objectives and accountability.
• Drive succession planning, talent retention, and continuous learning across the team.

Key Accountabilities

• Own and drive the NAR Digital Channel Strategy and Roadmap.
• Accountable for customer and employee digital experience and adoption.
• Lead NAR API and Open Banking strategy.
• Drive a cloud native Channel Architecture

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour's Degree

Minimum Experience Level

Essential Requirements

• IT Qualification: IT, Data and Engineering • Type of experience:11 Years + Leading a multidisciplinary virtual team to deliver a technical capability to a large corporate organisation • 5+ years at senior leadership level, with proven track record of strategic leadership Experience managing complex Technology matters in regulated banking environments

Leadership Capabilities

• Exceptional ability to influence and collaborate with Exco members and other relevant stakeholders
• Strong communication skills with capability to translate complex legal concepts for business audiences
• Proven ability to influence policy direction and framework development
• Proven ability to lead organisational change and transformation initiatives
• Demonstrated ability in building and scaling high-performance Product delivery teams

Technical / Professional Knowledge

• Proven ability to interpret complex regulatory requirements and translate them into practical business controls
• Proven experience in policy development and drafting of organisational frameworks
• Project leadership for major legal initiatives and transformations
• Experience in litigation and dispute resolution, managing high-stakes complex matters while protecting the bank's interests
• Demonstrated ability to think strategically about legal issues within broader business contexts
• Deep understanding of banking business models and commercial implications of legal decisions
• Proven capability in anticipating emerging risks and opportunities in the evolving IT landscape
• Financial metrics: business case development, budget management, value realisation and managing total cost of ownership TCO