Technical Director

Responsibilities

• Responsible for three strategic functional pillars: Product Design & Innovation, Service & Technical Support, and After-Sales & Warranty.
• Each pillar should have clear accountability, measurable objectives and defined leadership while collectively supporting Concord's strategic objectives.
• Approve engineering standards, designs, technical deviations and product releases, and to stop any design, manufacture, installation or product release presenting an unacceptable safety, compliance, quality or business risk.
• Factory Equipment & Manufacturing Technology -
• Provide strategic oversight of factory equipment, manufacturing technologies, testing facilities, and production engineering processes.
• Quality and Compliance - Ensure compliance with applicable quality, environmental, health and safety, and product certification standards.
• Work closely with the Quality Department to investigate technical issues, implement corrective actions, and reduce warranty claims.
• Client & Stakeholder Engagement - Liaise with engineering/development teams of client, contractors and suppliers to develop and implement required new technologies.
• Deliver technical support in the factory and on clients sites and coordinate with technical support teams to implement corrective and preventative measures.
• Provide high-level technical consultation to key clients, ensuring solutions meet strategic needs.
• Project & Operations Oversight - Establish project goals and priorities by collaborating with Sales, Marketing and Operations.
• After-Sales, Service & Technical Support

Qualifications & Skills

• Bachelors degree in: Mechanical Engineering, Electrical Engineering, Industrial Engineering, HVACR Engineering (Heating, Ventilation, Air Conditioning & Refrigeration)
• Professional engineering registration (ECSA or equivalent) highly advantageous.
• Proven experience in product development, manufacturing engineering, factory operations, continuous improvement, project/installation management, and technical service environments.
• 5+ years in senior leadership within technical, R&D, engineering, or production environments.
• Refrigeration and engineering expertise, strong understanding of factory equipment, production processes, automation technologies, and manufacturing best practices.
• R&D and Product Development
• Experience managing multidisciplinary functions including R&D, product design, manufacturing engineering, installations, site execution service, and technical support.
• Strong commercial and customer-centric mindset with experience in project execution and after-sales support.
• Excellent decisionâ??making under pressure.

.special-hidden { display: none; }