Technical Administrator (Midrand)

Introduction

To ensure technical workflows, service calls, equipment maintenance, and engineering records run smoothly with accurate documentation.

Duties & Responsibilities

• Service & Callout Coordination: Log, track, and dispatch service callouts, monitor technician schedules, and follow up on outstanding or aged jobs.

• Estimations & Quotations: Prepare accurate quotes for refrigeration systems, cabinets, insulated panels, spare parts, labour, and logistics.

• Order Processing: Create Sales Orders (SOs), Purchase Orders (POs), and Variation Orders, and coordinate handovers to factories or suppliers.

• Reporting & Trackers: Compile weekly and monthly operational reports, SLA (Service Level Agreement) performance tracking, and callout dashboards for management and clients.

• Invoicing & Reconciliation: Check completed work against billing logs, reconcile callouts, verify purchase orders, and resolve discrepancies with the finance and operations departments.

• Stakeholder Communication: Act as a central point of contact for clients, answer technical or service queries, and update customers on project milestones or repairs

Desired Experience & Qualification

Grade 12 / Matric. A tertiary qualification in Business Administration, Operations, or a technical/refrigeration field is an advantageous.

3 to 6 years of experience in operations administration, service coordination, or a technical/refrigeration environment.

Familiarity with refrigeration industry terminology, equipment (such as compressors, CO₂ systems, or commercial cabinets), and technical/electrical drawings is a strong asset.

Proficiency in MS Office (especially Excel for tracking and reporting) and enterprise resource planning (ERP) or service management software.

Strong organizational skills, attention to detail, problem-solving abilities, and clear communication under pressure