Technical Account Manager – IT Solutions

Role Purpose

• The Technical Account Manager – IT Solutions is responsible for driving revenue and gross profit growth by positioning and selling Nexio's IT solutions into enterprise customers.
• The role focuses on engaging CIOs, CTOs, IT Directors, and their teams, translating complex business and technology requirements into value‑driven IT solutions.
• This role requires a strong understanding of the enterprise IT landscape, including infrastructure, cloud, networking, security, data, and managed services. The Technical Account Manager acts as a trusted advisor to IT leadership, aligning Nexio's capabilities to the customer's technology strategy, operational objectives, and transformation roadmap.

Key Responsibilities

• Drive revenue and gross profit growth throughsolution‑led IT sales into enterprise and large mid‑market customers.
• Engage primarily withCIOs, IT Executives, Architects, and Senior IT Managers, articulating business and technical value at both strategic and operational levels.
• Develop a deep understanding of customerIT environments, architectures, roadmaps, and pain points.
• Position Nexio's IT solutions as strategic enablers supporting digital transformation, resilience, security, performance, and cost optimisation.
• Build and maintain strong relationships across customer IT organisations, from executive leadership to technical teams.
• Identify and qualify new sales opportunities within existing and new accounts through structured account planning and proactive prospecting.
• Work closely withpre‑sales, solution architects, product teams, and service delivery teams to design and present tailored IT solutions.
• Lead the solution sales cycle end‑to‑end, including discovery, solution definition, proposal development, commercial negotiation, and deal closure.
• Act as thecustomer's primary commercial interface throughout the sales process, ensuring continuity between sales and delivery.
• Maintain accurate and up‑to‑date reporting of opportunities, customer interactions, and forecasts within the Nexio CRM system.
• Stay current onIT industry trends, emerging technologies, vendor offerings, and competitor positioning to provide informed guidance to customers.

ROLE REQUIREMENT

• Align sales activities with Nexio's strategic objectives and priority IT solution areas as defined by executive leadership.
• Maintain a strong understanding of enterprise IT domains including infrastructure, cloud services, networking, cybersecurity, data platforms, and managed services.
• Contribute directly to Nexio's revenue and gross profit targets through high‑quality pipeline development and deal execution
• Take ownership of complex IT sales engagements, coordinating cross‑functional teams to deliver cohesive, customer‑centric solutions.
• Achieve assigned revenue and gross profit targets.
• Build and sustain a high‑quality IT solutions pipeline.
• Accurately forecast sales performance and progress opportunities through to purchase order.
• Translate customer IT requirements into aligned Nexio solution propositions.
• Ensure consistent and disciplined CRM usage, including daily updates of customer activity and opportunity status.

Additional Information

• Being a Nexio Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured environments. A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Deep understanding of the enterprise IT landscape and how IT supports business outcomes.
• Proven ability to sell solution‑based IT offerings rather than transactional products.
• Strong communication and presentation skills for executive‑level engagements.
• Negotiation skills to structure commercially sound agreements.
• Analytical ability to assess customer environments, competitive positioning, and pricing strategies.

QUALIFICATIONS & EXPERIENCE

• Matric required.
• Degree in Information Technology, Business, Marketing, or related field.
• Postgraduate qualification advantageous.
• 8+ years' experience in solution‑led IT sales, ideally within enterprise environments.
• Demonstrated experience selling toCIOs, IT Directors, or senior IT leadership.
• Strong understanding of sales performance metrics and pipeline management.
• Advanced experience using CRM systems and MS Office.
• Proven ability to manage complex sales cycles involving multiple stakeholders.

LEADERSHIP COMPETENCY REQUIREMENTS

• Strong interpersonal and stakeholder management skills.
• Exceptional verbal and written communication abilities.
• Strategic thinking with the ability to align technology solutions to business outcomes.
• Ability to operate effectively in fast‑paced, high‑pressure environments.
• Professional maturity to engage confidently with executive‑level customers.