Technical Account Manager

Job Description

• A leading manufacturer of speciality resins, coatings, dispersions and composite materials is looking for an experienced Technical Account Manager with strong experience in technical sales, customer relationship management and industrial or manufacturing environments to join their team in Parow Industrial, Cape Town. The successful candidate will be responsible for building long-term client relationships, understanding customers' operational processes and technical challenges, and identifying suitable products and solutions to improve their operations. This role requires a commercially astute, relationship-driven individual who can engage confidently with business owners and key decision-makers, provide practical technical guidance and establish themselves as a trusted business partner.

Responsibilities

• Build and maintain strong, long-term relationships with clients, including business owners and key decision-makers.

• Understand customers' businesses, manufacturing processes, operational requirements and technical challenges.

• Act as the primary technical and commercial contact for clients, providing guidance and support.

• Identify customer needs and recommend appropriate products, services and technical solutions.

• Demonstrate how the company's products and solutions can add value to customers' operations.

• Provide practical, solution-oriented support to address technical challenges and improve product application.

• Develop a thorough understanding of customer processes and identify opportunities for product optimisation.

• Identify prospective customers and develop new business opportunities.

• Implement sales plans, monitor performance against targets and contribute to overall sales growth.

• Forecast sales, monitor market trends and identify opportunities within the assigned territory.

• Collaborate with internal teams to coordinate customer requirements, technical support and product-related solutions.

• Maintain consistent customer engagement and provide ongoing technical and commercial support.

• Build credibility as a trusted adviser by understanding customers' commercial priorities and recommending solutions that meet their needs.

Requirements

• A recognised national or international sales qualification, or a national or international qualification in Chemistry or a related field, would be advantageous.

• Minimum 3 years' practical sales experience in the composites or a related industry.

• A proven sales track record.

• Demonstrable computer skills.

• Experience in a broader industrial or technical environment, such as pumps, mechanical equipment, filling systems, adhesives or related industries, will be considered.

• Strong technical aptitude and the ability to understand new products, manufacturing processes and applications.

• Excellent relationship management and interpersonal skills, with the ability to build rapport and establish credibility with clients.

• Strong commercial acumen and the confidence to engage with business owners and senior decision-makers.

• A consultative selling approach, focused on understanding customer challenges and recommending appropriate solutions.

• Strong problem-solving skills and the ability to provide practical technical support.

• Excellent communication skills and a customer-centric approach.

• Strong planning, prioritisation and organisational skills.

• The ability to work independently while collaborating effectively with internal teams.

• A proactive, flexible approach with a commitment to delivering excellent customer service.