Technical Account Manager (Data & Analytics, Asset Management exp.) (Remote)

ENVIRONMENT

• TAKE on a critical leadership role as a Technical Account Manager ensuring the successful delivery of complex market data warehousing and transaction processing pipelines of a leading FinTech company.
• You will be responsible for the operational success and entrenchment of two strategic enterprise accounts, bridging the gap between high-stakes client management, strict SLA adherence, and technical team leadership.
• You will conduct monthly service reviews, present performance metrics, incident reports, and capacity planning to senior client stakeholders while managing a team of Data Engineers & facilitating high-level technical discussions.
• The successful candidate will have 5+ years' experience in Technical Account Management, Technical Delivery, or IT Service Management including managing technical teams with strong technical fluency in data pipelines, database architecture, and market data workflows.
• Note: You will not be writing code, but you must be able to understand the high-level implications in architectural discussions with Developers and Enterprise Architects.

DUTIES

Client & Service Management –

• Own the end-to-end operational relationship with enterprise clients, serving as the primary point of contact for technical delivery, SLA adherence, and account entrenchment.
• Conduct monthly service reviews, presenting performance metrics, incident reports, and capacity planning to senior client stakeholders.
• Manage the end-to-end incident lifecycle, acting as the ultimate escalation point for severity issues and ensuring timely communication of workarounds and root-cause analyses.
• Liaise directly with third-party data vendors to resolve blockers and maintain SLA compliance for market data availability.
• Identify opportunities for account growth and software entrenchment, working with client Business Analysts and Architects to propose new use cases for data solutions.

Team Leadership & Operations –

• Directly manage a team of Data Engineers, fostering a supportive, growth-oriented culture while ensuring optimal resource allocation.
• Oversee Release Management processes, coordinating with your team and the client to schedule and execute upgrades, bug fixes, and environment testing Dev, QA, Pre-Prod, Prod.
• Protect the Engineering team from scope creep and manage stakeholder expectations regarding turnaround times for change requests and custom development.
• Ensure institutional knowledge is documented, preserved, and distributed across the team to prevent single points of failure.

Technical Translation –

• Maintain a solid understanding of the client's data processing pipelines, market data warehousing, and reporting requirements to facilitate high-level technical discussions.
• Know when to bring in Business Analyst/Architect colleagues into the discussions.

REQUIREMENTS

• 5+ Years of experience in Technical Account Management, Technical Delivery, or IT Service Management, ideally within the Financial Services, Investment Management, or Data Engineering sectors.
• Proven experience managing technical teams, with a strong focus on mentorship, empathy, and performance enablement.
• Exceptional stakeholder management skills, with a track record of handling high-pressure situations, navigating difficult client conversations, and managing tight SLA deadlines.
• Strong technical fluency in data pipelines, database architecture, and market data workflows. Note: You will not be writing code, but you must be able to understand the high-level implications in architectural discussions with Developers and Enterprise Architects.
• Experience managing Enterprise Change Control processes and Release Management schedules.
• Given the nature of the financial data SLA, this role requires occasional flexibility to oversee critical weekend deployments and act as the escalation point for severe after-hours incidents.