Tech Officer: Technical Support
BCX · Bloemfontein, Free State
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- Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications
Key Deliverables / Primary Functions
- Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.
- Successfully perform the full range of defined tasks from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.
- Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software typically those requiring greatest expertise in installation are followed.
- Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.
- Maintaining good client relations.
- Tracking and managing work records, as well accurately compiling reports, including job reports.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- Microsoft Systems Associate or Engineer MCSA or MCSE;
- Linux LPIC 1 and 2, Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Revenue Generating
- Billable