Tech Officer: Systems Engineer (IOT)
BCX · Secunda, Mpumalanga
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Start free — we apply for you →Core Description
- Primarily form part of the Backup and Security team responsible to monitor and apply backup and security policies. The incumbent is also responsible for installation, maintenance, configuration, support, and service improvements in the OT environment, and the handling of workstation and server calls, investigating and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and after hours standby.
Key Deliverables / Primary Functions
- Monitor multi-client servers using Monitoring systems
- Monitor environment backups and security compliance and action accordingly to ensure all devices comply to security requirements and backups complete successfully.
- Troubleshoot and resolve system issues with servers via remote tools and on-site.
- Install, configure, test, and maintain OS application software and system management tools.
- Perform Tier level 1 and 2 support for business-critical systems and provide technical guidance to customers.
- Escalate and monitor calls 24/7.
- Resolve and assign calls to the correct competencies on multiple ticket logging systems.
Core Functional Skills & Capabilities
- Problem solving
- Data Management
- Cybersecurity Tools & Solutions
- Hardware Troubleshooting
- Customer Focus
Core Behavioural Competencies
- Job Match
- Analysing
- Applying expertise & Technology
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Planning & Organising
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology
Experience
- A minimum of 2 years' experience in Backup, end point security & support is required.
Certifications
- MCP
- MS Certified Solutions Associate MCSA
- MS System Administrator MCSA
- MS Certified Solutions Expert MCSE
- MS MCSA: Windows Server 2008 or MS MCSE Server Infrastructure 2012
- CompTIA Security+ Certification
- CompTIA A +
- MVISION Endpoint Essentials Exam Technical
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control : 0
Level of Engagement : Internal Stakeholders; external clients
Special Requirements / Employment Condition
- Primarily based in Secunda but will need to travel to outlying areas possibly with own transport
- Valid Drivers license
- Candidate will be required to undergo a site based medical
Workplace / Physical Requirements
- Client Roaming
- Billable