Tech Officer: Jnr Customer Engineer (DWM) - Fixed Term Contract - Limpopo, Ellisras
BCX · Limpopo
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- To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment's etc.
- Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Key Deliverables / Primary Functions
- Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients Node Device, CPU, DiskSpace, Memory.
- Facilitate the resolution of 3rd party Incidents by liaising with external resources 3rd Party Management.
- Perform root cause analysis and troubleshooting across systems to resolve incidents.
- Engage and liaise with all personnel, including VIP personnel.
- Follow the escalation matrix and keep the customer informed.
- Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
- Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.
Core Functional Skills & Capabilities
- Hardware/Software Installation and management
- Customer Service
- Hardware Troubleshooting
- Problem solving
Core Behavioural Competencies
- Job Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Working with people
- Presenting and Communicating information
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 4: Grade 12 National Diploma in Information Technology
Experience
- 1 years' experience in IT end user support with an understanding of SLA call management on different service desks.
Certifications
- A+
- N+
- Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking such as CCNA/E, MCSA/E
- HP, Dell, Lenovo, Mustek products will be advantageous
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business
Special Requirements / Employment Condition
- Drivers Licence and Reliable Vehicle - both required
- Willing to travel
- Working Shifts
- Willingness to be on standby
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable