Team Member: Account Maintenance

Job Purpose

• To ensure correctness and accuracy of taxpayer's accounts, balances, and payments across all tax types to provide fast, accurate, consistent service at the minimum cost.

Education and Experience

Minimum Qualification & Experience Required

• Higher Certificate (NQF 5) in Taxation, Audit, Accounts, Financial Accounts and 2 years' related experience in an account maintenance and/or tax environment.

OR

• Senior Certificate (NQF 4) and 3 years' related experience in an account maintenance and/or tax environment.

Job Outputs

Process

• Be informed on related acts, legislation and regulation that might impact on own work.

• Investigate taxpayer accounts on the SARS core systems in order to ensure correctness of accounts, thereby enhancing service delivery.

• Prepare submissions for the waiving of interest and or penalties from taxpayers within turnaround time.

• Plan and organise own work tasks within specific guidelines given in the said area of work.

• Communication of transactional outputs and queries in area of work according to policies and quality requirements.

• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.

• Contribute to the successful implementation of change initiatives by providing support in area of work.

• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.

• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.

• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.

• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

• Accountability

• Analytical Thinking

• Attention to detail

• Commitment to Continuous Learning

• Conceptual Ability

• Customer Service

• Expertise in Context

• Fairness and Transparency

• Honesty and integrity

• Organisational awareness

• Respect

• Trust

• Working with Others

Technical competencies

• Business knowledge

• Data collection and analysis

• Efficiency improvement

• Functional policies and procedures

• Quality Orientation

• Reporting

• Tax Knowledge

Deadline:9th November,2026