Team Manager: REMS Training: RA SanlamConnect (Bellville) (JG 9/10) (Rerun)

Sanlam Group · Western Cape

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What will you do?

This role is responsible for leading a team of training professionals within SanlamConnect: REMS ensuring the delivery of high-quality, impactful learning solutions for both internal and external stakeholders.
The successful candidate will, amongst others, have the responsibility of formulating plans and strategies for the implementation of training solutions that lead to the improvement of knowledge and skills of internal and external stakeholders, resulting in the business achieving its strategic objectives.

What will make you successful in this role?

Lead and manage training delivery across operations, ensuring quality and consistency.
Developing and implement training strategies aligned to business goals, operational priorities, and stakeholder needs.
Design and manage training programmes, calendars, and learning solutions based on identified training needs.
Drive innovation in training methods, including digital, remote, and technology-enabled learning.
Measure training effectiveness and use feedback to support continuous improvement.
Manage training budgets responsibly and encourage cost-conscious decision-making.
Conduct performance reviews and support continuous professional development.
Promote collaboration and multi-skilling within the training team.
Build strong stakeholder relationships with business units, HR, compliance, product providers, team managers, team leaders and senior leaders.
Use training to support behaviour change across REMS teams and field staff.
Lead, coach, and develop the training team to build a high-performance, collaborative culture.
Support performance management, professional development, multi-skilling, diversity, and inclusion within the team.
Support change initiatives, responding to industry, legislative, and organisational changes.
Promote adoption of new technologies to improve training effectiveness and future readiness.

Qualification & experience

Matric and Diploma or Degree NQF 6 in Education, Business, or related field.
ETDP Accreditation Train-the-Trainer, Assessor, Moderator, Verifier
Minimum 5 years in general insurance, with at least 3 years in a training or learning & development management role within Financial Services.
Experience in planning, facilitating, and evaluating training programmes.

Knowledge and skills

Experience in stakeholder engagement and client relationship management
Solid understanding of performance management, coaching, and change management principles.
Strong business acumen with budgeting, resource planning, and continuous improvement capabilities.
Understanding of the SanlamConnect structure, REMS environment, and operational processes & Life
Assurance knowledge/SanlamConnect advantageous.
Effective in conflict resolution, decision-making, and problem-solving
Strong planning, organisation, and budgeting skills
Proficiency in Microsoft Office Word, Excel, PowerPoint and training systems/tools
Understanding of digital learning platforms and technology-enabled training solutions
Distribution's remuneration contracts, philosophy, models, policies and processes
Knowledge of tax legislation and labour legislation.
Work terminology in SanlamConnect, REMS

Personal attributes

Core competencies