Team Manager: Digital Support Hub

Career Opportunity

• The Operations Digital Support Hub team has a position available for a Team manager who will be in Hill on Empire . Strong Leadership & Management skills and the ability to build and maintain good relationships will be required. The successful candidate must have good communication and negotiation skills, with a 'can-do' attitude.

What will you do?

• The position calls for a person who will provide strong technical expertise and mentoring to assist a Digital Consultant Support team operationally and to embed and enhance systems and processes that support the Digital adoption efforts of Santam Broker Solutions.
• The successful candidate will be responsible for managing team performance and requires of the incumbent to embrace and encourage a culture of learning and growing.

Key Responsibilities

• Coaching & Roadshows to promote the usage of Santam Digital assets.
• Monitor quality of work produced by team and provide leadership/ coaching where necessary to encourage learning and decision-making.
• Management of workflow.
• Managing the delivery of the Santam Experience in line with set standard operating procedures and service level agreements.
• On-going enhancement of the existing systems and processes by adapting and responding to changes in the environment and recommendations from our stakeholders.
• Planning and organising in order to manage other ad-hoc day to day operations, processes and team outputs.
• Build and maintain effective relationships with key stakeholders.
• Managing intermediaries' activities on Santam platforms – ability to influence and get buy-in.
• Dealing with staff issues and resource optimisation, including building technical expertise to deliver on KRAs.
• Communication skills, understanding, speaking and writing of English and Afrikaans.
• Ability to perform under pressure and maintain a resilient approach in spite of set-backs.
• Inherent ability to Live the Santam Values.
• High level understanding of Investigation of BAU incidents and assisting in driving the solution.
• Understanding of change impact after technical releases and building a support structure.

Qualifications and Experience

• Proven experience managing a team of people.
• Working knowledge of Santam systems is a requirement. With a preference to Broker Portal and SBS systems experience.
• Grade 12 Matric Certificate qualifications with acceptable pass mark.
• Relevant bachelor's qualification in Insurance or equivalent.
• Computer literacy MS Word, Excel and PowerPoint – intermediated proficiency levels FAIS compliance is a business requirement.
• Thorough technical, product and wording knowledge of Santam Commercial, Personal and Santam AGRI products.
• Driver's license is a requirement
• Minimum 5 years' experience in a position in the short-term insurance industry

Knowledge and Skills

• Strategic thinking
• Analytical thinking - ability to analyse and apply information and data.
• Appreciation of insurance and underwriting principles.
• Business partnerships.
• Commercial and profit driven.
• Conceptual thinking.
• Curious about new developments and technologies and application to risk management.
• Execution and deadline oriented.
• Good communication skills verbal and written
• Impact & Influence.
• Innovation - innovative flair or ability to unlock this in business and people.
• Keen attention to detail.
• Negotiation skills.
• Planning and organising – ability
• Presentation skills.
• Solution oriented.

Personal Attributes

• Teamwork and cooperation.
• Tenacity.
• Self-Confidence.
• Hunger for improvement.
• Excellent interpersonal skills.
• Flexibility.
• Information seeking.