Team Leader (Sales) - Utilities

• We are looking for a Team Leader with the right talent and skills to lead our teams.

• The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency.

Job Description

• Managing Performance and achievement of team KPIs

• Leave/ Absence management ensuring required resourcing is available as per SLA.

• Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.

• Maintains team Motivation.

• Rewards & Incentives are planned and implemented on an ongoing basis.

• Ensure that the employee experience is consistent with the HW culture

• Ongoing coaching provided to the advisors.

• Regular call listening

• Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.)

• On going knowledge sharing activities to keep the team updated

• Monthly 1-1s with team members

• Identify and nurture top talent within the team.

• Identify skills / knowledge gaps and independently address or escalate for assistance

• All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly)

• Drive change initiatives ensure it as the desired outcome within your team

Job Requirements

• You will need to be an existing team leader within the Utilities space

• You will have at least 12 months experience in sales previously

• You must be available to start on Thursday 26th November

• Extensive experience Navigating multiple systems

• Strong technical problem solving skills

• High attention to detail

Required Skills

• Able to successfully upskill a team.

• Continuous improvement

• Operational Knowledge

• Prioritization of workload