Tax Support Team – Customer Service Advisors Wanted! (3-Month Contract

• Join Huntswood, a ResultsCX company, and become part of a dynamic support team assisting customers with a range of tax-related services and digital applications. This is a fantastic opportunity to gain valuable experience, develop your customer service skills, and work in a fast-paced environment where every interaction makes a difference.

What's in it for you

• Night shift hours -rotational shifts (Between 1pm - 8am)

• Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus

• PLUS a R5000 Completion Bonus!

• Short-term contract with global exposure

Job Responsibilities

• Assist customers with general enquiries and account support

• Resolve routine questions and service-related issues

• Support customers using various digital applications and online tools

• Investigate and identify the root cause of customer queries

• Deliver exceptional service through voice, email, and chat channels

• Accurately capture case notes and customer interactions

• Use knowledge resources and support tools to drive first-contact resolution

Job Requirements

• Matric or NQF Level 4 equivalent.

• Clear Credit and Criminal record.

• Computer literate.

• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.

• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)

• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience

• Excellent communication (Written and Verbal)

• Ability to analyse and troubleshoot issues and provide sound resolution.

• Ability to demonstrate writing skills as it relates to capturing case notes

• Adaptive Approach

• Able to navigate through systems