Tasting Room Manger: Prestigious Wine Estate, Cape Winelands

Pick Me Recruitment · Western Cape

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We are seeking a dynamic Tasting Room Manager to lead their team, enhance guest experiences, and drive sales.

Job Purpose

Deliver an unparalleled wine experience, drive sales growth, and manage daily operations to the highest standard.

Qualifications: WSET Level 3/equivalent preferred. Own transport essential. Fluent English & Afrikaans other languages beneficial
Experience: 2+ years' management in premium wine tasting. Proven DTC sales track record. Hospitality, staff training, event coordination experience. EzyWine/Excel proficiency
Core Traits: Hospitality-driven, passionate about wine. Expert communicator. Strong sales acumen. Excellent leadership, organization, and interpersonal skills. Reliable, accountable, effective under pressure
Valid driver's licence and own reliable transport preferred

Core Responsibilities

Guest Experience: Oversee tastings, engage guests, foster brand loyalty
Sales: Achieve/exceed targets POS, tasting fees, wine club. Grow visitor numbers and repeat business
Team Leadership: Manage, mentor, train, and supervise Tasting Room staff
Operations: Oversee daily operations, inventory, cash-ups, systems
Events: Help coordinate and host events
Compliance: Enforce health & safety, maintain immaculate facilities
Collaborate with the Direct-to-Consumer Manager to continuously innovate and elevate the guest experience