Systems Business Analyst

Introduction

My client a leading fashion retailer in Cape Town has an exciting new vacancy for a Systems Business Analyst to join their team.

Purpose of Position

This role's purpose is to act as the interface between the Systems Teams, Business and other 3rd Parties, through a set of tasks and techniques, to recommend solutions (New and or improved business process, information systems, software applications) that enable the Functional Department/s and Business to achieve its goals. The Systems Business Analyst will service the Financial Services (VAS) and Cellular Business Areas with continued evolution development of FinTech capabilities while maintaining our existing processes.

Duties & Responsibilities

Key Responsibilities

1)

Analysis

▪ Stakeholder analysis (Reference matrix, Quality - Continuous reference and adjust when there are changes)

▪ Elicitation process (Quality engagement - who, when, what, how)

▪ Document BRD/BRS (Quality of inputs and tested with Stakeholders/systems teams)

▪ Signoff (Internal/external approval)

2)

Planning

▪ Communication plan (Quality and pitched at the right level)

▪ Training methodology (M365, SharePoint, ALC)

▪ Testing methodology (Setup, Manage, execute)

▪ Pilot and roll-out plan

3)

Design

▪ PIT/3rd Party playback (Manage playback of FRS)

▪ Method (Waterfall / Agile - Follow correct process for whatever method is decided)

▪ Finalise FRS (Clarify and or update issues, concerns, feedback after playback)

▪ Signoff (Internal/external approval)

4)

Development

▪ Monitor (Daily and or weekly - depending on Method)

▪ Report (Provide reports on Dev status)

▪ Collaboration (Interact and reference between Dev and Business)

5)

Integration & Testing

▪ UAT (test cases, defect management, escalation process)

▪ Monitor and report (Daily and or weekly standstill with relevant parties - internal/external)

6)

Deployment

▪ Pilot methodology (Agree principles - Big bang or staggered approach - risk related and execute)

▪ Monitor and Report (Daily and or weekly standstill with relevant parties - internal/external)

▪ Business Approval (Obtain signoff from relevant parties (internal/external) impacted by change)

▪ Roll-out (Communication and training)

7)

Operations and Maintenance

▪ Handover Product to BAU (Documented, discussed and agreed with business)

▪ BAU (Day to day, tickets logged, resolved, ageing, etc.)

8)

Hardware/Software Review

▪ EOL (Products and or services coming up for replacement - Tech refresh and lifecycle management)

▪ On-prem/SaaS (New releases and or new functionality management)

▪ New Tech (What is available in your space)

9)

Innovation / Improvement

▪ Benchmarking (Processes, hardware, software in the market)

▪ Process/System simplification and or improvement

Desired Experience & Qualification

Job Related Knowledge and skills Required

Knowledge required

• Waterfall and Agile working methodologies and principles.

• Working knowledge of implementing and maintaining systems/services/applications.

• Knowledge of PMBOK and BABOK management principles

• Ability to compile quantitative and or qualitative information/reporting

• Working with business users to build reports and dashboards

• MS Suite Intermediate - Advanced user

• System integration (environment/area specific)

• Knowledge of Personal Data Protection – POPIA

• Facilitating successful integration between eCommerce systems

• Working knowledge of:

o Implementation of Fintech Solutions to drive business growth.

o Cloud based (SaaS) software applications that can enable services.

o In-depth hardware and software lifecycle management (SDLC).

o Change Control governance principles and Defect management.

o Fit for purpose system integration in an ERP- and non-ERP environment.

o Utilising various modelling techniques

o UI / UX

o Process Mapping tools (Draw.io, etc)

SKILLS required

• Ability to work well under pressure and prioritise tasks in a fast-paced environment.

• Excellent Communication and interpersonal abilities to simply convey complex concepts.

• Provide technical support and training to internal teams on FinTech tools and platforms.

• Identify opportunities for process improvements through FinTech innovations.

• Strong analytical and problem-solving skills with a keen eye to detail.

• Conduct risk assessments and facilitate cross-functional mitigation.

Qualifications

Qualifications Required

Essential

• Grade 12 Certificate/Matric

• A relevant Degree and or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies, Information Systems, Business Analyst)

Preferred

• Project Management Diploma/Certificate

Experience

Essential

• Established record of accomplishment in implementing FinTech solutions

• Minimum of 3 years’ experience in FinTech or financial services industry

• ± 5 years’ experience in Apparel Retail and Systems, with exposure to:

• Business process exposure/understanding (VAS & Cellular)

• Process optimizing/improvement

• Elicitation and documenting BRS/BRD

• IT and 3rd party collaboration

• Setup, Management and execution of testing

• Project Management skills with ability to lead and motivate teams

• Training/Change management

• Systems/Business support for BAU

• System Architecture understanding (area specific – integration environment/technical competency)

• Unified Modeling Language (UML): High-level context diagram, Product Breakdown Structure, System Architecture diagram, Flow Chart, Business Workflow diagram, Business Process Model and Notation, Use Case diagram, Use Case Narrative.

• Test Execution ensuring launch and maintenance of quality digital products.

• Basic Oracle / Structured Query Language (SQL) – Area specific

Package & Remuneration

monthly salary

Interested?

business