System Administrator

Key Responsibilities

• Manage and prioritise IT support requests, incidents, and escalations.
• Supervise and support Field Technicians, coordinating site visits and deployments.
• Administer servers, user accounts, virtual environments, storage systems, and cloud services.
• Monitor and maintain network, wireless, and connectivity services.
• Manage system patching, endpoint security, user provisioning, and access controls.
• Ensure successful backup operations and support disaster recovery testing.
• Maintain accurate asset, configuration, warranty, and lifecycle records.
• Coordinate hardware refreshes, infrastructure upgrades, and technology rollouts.
• Work closely with vendors and managed service providers to resolve issues and maintain service levels.
• Support IT projects, system changes, and infrastructure improvements.
• Create and maintain technical documentation, operational procedures, and support runbooks.

Minimum Requirements

• Diploma, Degree, or relevant qualification in Information Technology or a related field.
• 3-5 years' experience in systems administration, infrastructure support, or IT operations.
• Experience with server administration, networking, virtualization, identity management, and endpoint support.
• Strong understanding of backup, recovery, security, and IT support processes.
• Experience working with ticketing, monitoring, remote support, and asset management systems.
• Previous experience coordinating service providers and supporting multi-site environments.
• Valid driver's license and willingness to travel when required.

Key Competencies

• Strong troubleshooting and problem-solving skills
• Leadership and team coordination abilities
• Excellent communication and stakeholder management
• Planning, organisation, and prioritisation skills
• Attention to detail and documentation accuracy
• Ability to perform effectively in a fast-paced environment

What Success Looks Like

• Efficient management of IT support operations and escalations. • High system availability and reliable infrastructure performance. • Accurate IT asset and configuration management. • Successful delivery of upgrades, deployments, and support projects. • Excellent service levels and positive user feedback. This is an excellent opportunity for a motivated IT professional looking to take ownership of systems administration and contribute to the success of a dynamic, multi-site business environment.

Apply now!

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