Switchboard Operator Admin (Hay Level 10 Internal and External)

Job Purpose Operate the telecommunications system in compliance with all relevant policies and procedures, and in line with required protocol for upholding Necsa’s image, as well as general office administration to Strategic Exco and NVC. Key Performance Areas Operate the telephone exchange in a professional manner. Speedy answering, exchange and transfer of calls to receiver. Assist external callers to get hold of the correct person, if uncertain. Handling of difficult clients. Record keeping of private calls (internally). Keep records of all numbers that is not authorised by management. Assist employees to get hold of land and cell lines. Strategic Exco Communication Support. Agenda management. Coordinate presentations according to final agenda and screen it during Strategic Exco meeting. Meeting administration. Action tracking. General office administration while supporting educational and outreach activities. Assist in coordination of logistics for tours, events and outreach programmes. Handle filing, data entry and general office administration. Support staff with reports, correspondence and documentation. Competence & Knowledge Sharing Memory Organisational Alertness Communication Judgement and Decision Making Diversity Awareness Teamwork Trust and Credibility (Ethical Behaviour Computer literate in MS Office Job Requirements Key Knowledge & Skills Knowledge of Corporate Communication and other relevant policies, processes and procedures. Knowledge of the Siemens and Intranet systems. Understanding of the required communications protocol in upholding Necsa’s image. Knowledge of the organisation’s various divisions and departments, and key individuals and contact persons. Basic knowledge of Microsoft Office programme e.g Word, Excel & Outlook. An essential requirement is the ability to deal with conflict and crises management skills. Ability to work independently. Competencies (Job Specific and Behavioral) Analytically orientated Service and Client orientated Systems and compliance orientated Pragmatism and professionalism Problem-solving Working with minimal supervision Demonstrate excellent organization skills Ability to prioritize tasks and solve problems while working under pressure and meet deadlines Creates a strong spirit of teamwork and co-operation Capable to effectively communicate and liaise with all levels of staff and management