Switchboard Operator Admin (Hay Level 10 Internal and External)
NECSA · North West
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Start free — we apply for you →Key Performance Areas
Operate the telephone exchange in a professional manner.
- Speedy answering, exchange and transfer of calls to receiver.
- Assist external callers to get hold of the correct person, if uncertain.
- Handling of difficult clients.
- Record keeping of private calls internally.
- Keep records of all numbers that is not authorised by management.
- Assist employees to get hold of land and cell lines.
Strategic Exco Communication Support.
- Agenda management.
- Coordinate presentations according to final agenda and screen it during Strategic Exco meeting.
- Meeting administration.
- Action tracking.
General office administration while supporting educational and outreach activities.
- Assist in coordination of logistics for tours, events and outreach programmes.
- Handle filing, data entry and general office administration.
- Support staff with reports, correspondence and documentation.
Competence & Knowledge Sharing
- Memory
- Organisational Alertness
- Communication
- Judgement and Decision Making
- Diversity Awareness
- Teamwork
- Trust and Credibility Ethical Behaviour
- Computer literate in MS Office
Job Requirements
Key Knowledge & Skills
- Knowledge of Corporate
- Communication and other relevant policies, processes and procedures.
- Knowledge of the Siemens and Intranet systems.
- Understanding of the required communications protocol in upholding Necsa's image.
- Knowledge of the organisation's various divisions and departments, and key individuals and contact persons.
- Basic knowledge of Microsoft Office programme e.g Word, Excel & Outlook.
- An essential requirement is the ability to deal with conflict and crises management skills. Ability to work independently.
Competencies Job Specific and Behavioral
- Analytically orientated
- Service and Client orientated Systems and compliance orientated
- Pragmatism and professionalism
- Problem-solving
- Working with minimal supervision
- Demonstrate excellent organization skills
- Ability to prioritize tasks and solve problems while working under pressure and meet deadlines
- Creates a strong spirit of teamwork and co-operation
- Capable to effectively communicate and liaise with all levels of staff and management
Requirements
Qualifications and Experience
Minimum Qualifications
- Grade 12 with Certificate in Reception / Front Office studies / Generic or Office Management.
Minimum Experience
- Minimum 3 years' experience in telecommunications, specifically operation of a switchboard in a corporate environment and/or administrative duties.
Closing date: 03 August 2026.