Surveillance Monitorng Officer

Job Purpose ** Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations. ** Key Performance Areas ** Surveillance Monitoring ** Monitor all Gaming procedures on the gaming floor against the relevant functions. ** Complete target reports / punter scans on all gaming areas as per unit specific schedule ** Conduct system checks, alarm conditions and interfaces ** Record and report on faulty equipment ** Issue and check playing cards, where required and other gaming related equipment as per SOP ** Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc. ** Monitors all non-gaming procedures against the relevant function ** Proactively monitor high risk areas and emergency response as per set out procedures ** Reviews all video footage and other documentation/ reports relating to incidents, queries and variances ** Investigates all variances reported to the Surveillance Department ** Reporting & Administration ** Reports or escalates findings of the review and investigations ** Record and retain evidence to be used for further processes according to standards ** Reporting all incidents and significant events to the relevant Stakeholders. ** Prioritises reports according to the severity of the incident. ** Captures relevant data on the EOB ** Compiles comprehensive reports where required ** **