Surveillance Monitoring Officer

Sun International · Port Elizabeth, Eastern Cape

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Job Purpose

Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Key Performance Areas

Surveillance Monitoring

Monitor all Gaming procedures on the gaming floor against the relevant functions.
Complete target reports / punter scans on all gaming areas as per unit specific schedule
Conduct system checks, alarm conditions and interfaces
Record and report on faulty equipment
Issue and check playing cards, where required and other gaming related equipment as per SOP
Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
Monitors all non-gaming procedures against the relevant function
Proactively monitor high risk areas and emergency response as per set out procedures
Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
Investigates all variances reported to the Surveillance Department

Reporting & Administration

Reports or escalates findings of the review and investigations
Record and retain evidence to be used for further processes according to standards
Reporting all incidents and significant events to the relevant Stakeholders.
Prioritises reports according to the severity of the incident.
Captures relevant data on the EOB
Compiles comprehensive reports where required

Job Requirements

Education

Skills and Knowledge