Surveillance Monitoring Officer (Kwazulu Natal)

Duties and responsibilities include

• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB.
• Compiles comprehensive reports where required.
• Reviews video footage and other documentation/ reports relating to incidents, queries, and variances.
• Investigate all variances reported to the Surveillance Department
• Reports findings of the reviews.
• All Gaming procedures are monitored against the relevant functions.
• Complete target reports / punter scans and escorts on all gaming areas as per unit specific schedule.
• System and interface checks, alarm conditions tested.
• Faulty equipment is reported, recorded and repaired by the relevant department.
• Issuing and checking playing cards, where required and other gaming related equipment as per SOP.
• Identify, monitor, and actions significant events actioned as per SOP: punter scanning, table activity, jackpot verification etc.
• Monitor all non-gaming procedures against the relevant function.
• Proactive monitors high risk areas and emergency response as per procedures set out.
• Record and retain evidence.
• Ensure compliance with the KZN Gambling Board and Financial Intelligence Centre Act.

Requirements

Minimum requirements Education and Experience

• Matric Grade 12 with Math's literacy and English fluency – written and verbal
• Gaming license
• PSIRA C grade certificate
• Basic surveillance monitoring training Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits
• 1-year experience in a gaming / financial auditing / law enforcement e.g., SAPS, Security, Defense Force, etc. environment an advantage
• Experience using surveillance equipment an advantage.
• Computer literate
• No Criminal Record

Skills and competencies

• Ability to work shifts that meet operational requirements.
• Deep customer and market understanding
• Responsive to customer feedback
• Demonstrate end‑to‑end ownership for resolving customer problems
• Accountability
• Continuous improvement
• Transparency
• Collaborative and a team player
• Clear communicator
• Takes ownership
• Ability to focus on a specific task for long periods of time.
• Good physical eyesight with or without glasses or contacts need to be able to see colour is a precondition to perform effectively.
• An ability to detect suspicious or unusual behaviour and activities.
• Quick recognition of essential details and the ability to home in on relevant points or characteristics.
• Level and consistency of sustained concentration - prolonged attention span.
• Distinguishing between incident criteria and background noise.
• Sensitivity to deviations from standard.
• Ability to remain focused over time and maintain attention to detail.
• Speed of review ability.
• An ability to review visual screens efficiently and to pick up both detail and the broader context.
• Human Vigilance / the ability to be vigilant for sustained periods of time