Surveillance Auditor

Job Purpose

• Responsible to investigate and conduct gaming and non-gaming audits to evaluate and identify risks and ensure compliance with ICS and legislative requirements, in accordance with company standards and gaming regulations.

Key Performance Areas

Surveillance Audits

• Conduct audits on gaming footage.
• Completed relevant documentation and compiles details on results of analyses.
• Communicates results with relevant management.
• Follows up to ensure action taken on audits by stakeholders.
• Reports the business exposure to risk.

Audit Investigations

• Conducts investigations into identified anomalies and discrepancies identified during monitoring of video footage.
• Liaising with gaming operations regarding investigative requirements.
• Online submission and reporting of STRs to FICA
• Liaise with police and prosecuting authorities.
• Maintain, update and evaluate the intelligence data base.
• Maintain and update banned / excluded persons data base.
• Provide input and assist with special investigations as requested by regulatory bodies, police, etc.

Reporting & Administration

• Report all incidents and significant events to the relevant Stakeholders.
• Prioritize reports according to the severity of the incident.
• Capture relevant data on the EOB.
• Compiles comprehensive reports where required.
• Record and retain evidence.

Stakeholders Engagement

• Liaise and supports HR / ER with preparing the charges and documentation for cases for criminal and dishonesty/ misconduct cases as required.
• Advises and assists management and HR on cases.
• Interact and provide relevant support to external stakeholders such as regulatory bodies, police, etc. as required.

Work Conditions and Special Requirements

• Ability to work shifts that meet operational requirements.
• Full visual acuity including ability to discern colors.
• No criminal record

Job Requirements

Education

• Grade 12 or equivalent national qualification in gaming operations
• PSIRA C grade accreditation

Experience

• At least 1-year experience as a monitoring officer in surveillance preferably obtained in a gaming industry.
• Previous Auditing experience within the gaming industry will be advantageous.

Skills and Knowledge

Problem Solving

• Collecting Information listening; asking questions
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• English verbal communication skills
• Investigations
• Surveillance auditing methodologies and reporting
• Use surveillance equipment
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
• Ability to concentrate for prolonged periods of time