Support Technician
HandPicked Recruitment · Pretoria, Gauteng
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- The Support Technician will provide technical, administrative, and operational support to ensure the smooth manufacturing, quality control, pre-commissioning, and commissioning of genset integration systems. The role requires strong coordination skills, technical aptitude, excellent organisation, and the ability to support both internal teams and external clients.
Minimum Requirements
- Technical qualification or relevant experience in electrical, electronics, automation, IT support, or related field.
- Solar industry experience would be highly beneficial
- Previous experience in a technical support / operational support environment advantageous.
- Strong administrative and organisational skills.
- Good understanding of systems, dashboards, and technical documentation.
Duties, but not limited to: Operational & Administrative Support
- Maintain a high level of organization, accuracy, and efficiency in all tasks.
- Coordinate and schedule the manufacturing of genset integration kits.
- Maintain accurate records and compile reports as required.
- Manage internal and external correspondence and ensure prompt, professional responses.
- Develop and maintain effective filing and information management systems.
Technical Support & Quality Control
- Assist with the maintenance of the technical dashboard and support upgrades as required.
- Perform pre-commissioning of systems when needed.
- Conduct quality control inspections and technical checks to ensure compliance and functionality.
- Support installers with remote commissioning of sites and troubleshooting where necessary.
Client & Sales Support
- Assist with the sales process of genset integration units technical support, documentation, and coordination.
- Provide support to both external and internal clients, ensuring a professional and solutions-driven service.
- Liaise with various departments to ensure seamless delivery and implementation.
Internal IT Support
- Assist with internal IT-related issues and basic troubleshooting.
- Support general problem-solving and ensure minimal downtime for staff.