Support Engineer L1 / L2 (Networking & Voice)
Elite Search · Johannesburg, Gauteng
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Start free — we apply for you →THE ROLE You'll support customers across multiple platforms, troubleshooting routers, switches, firewalls, wireless and voice systems. You'll dig in, find the fault and fix it fast. Level 2 engineers will also take on more complex escalations and drive them to resolution.
WHAT YOU'LL DO
• Diagnose and resolve network, voice and connectivity issues • Analyse traffic and performance to spot bottlenecks and improvements • Configure devices, run upgrades and keep things secure • Log tickets and build knowledge base articles • Work with clients and internal teams to find solutions • Join the on-call rotation and travel to client sites occasionally WHAT YOU BRING
• Networking know-how (routing, switching, VLANs, firewalls, VPNs; BGP and OSPF for L2) • Exposure to VoIP, SIP and unified communications • Familiarity with vendors like Cisco, Juniper, Avaya or Microsoft • Sharp analytical skills and a genuine love of problem solving • Great communication, able to explain tech simply to non-techies • Relevant certifications - CCNA essential. CCNP or voice/VoIP are a big plus YOU ARE
• Passionate, dynamic and full of VOOMA • A self-starter who studies, experiments and asks questions without being told • Hungry to grow and willing to do what it takes to get there • Detail-focused, adaptable and a great team player NOT A FIT IF you're looking for a quiet seat and a slow pace. This is for someone who wants to be great at this, and fast. Ready to level up your career? Apply now with your CV.