Support Centre Consultant: Irrigation

Agrinet is seeking a Support Centre Consultant: Irrigation to provide first-tier telephonic support to customers, assist with technical irrigation product enquiries and orders, generate sales, and ensure a high level of customer satisfaction. Responsibilities Provide efficient first-tier telephone support and excellent customer service. Handle customer enquiries, orders, quotations and follow-ups accurately and timeously. Generate sales through outbound calls, promotions and customer engagement. Provide technical advice on pumps, engines and irrigation systems. Process orders and quotations on the ERP system and maintain accurate customer records on CRM. Liaise with relevant departments to resolve customer queries and provide timely feedback. Maintain up-to-date knowledge of Agrinet products, pricing and promotions. Manage customer emails, documentation and filing. Meet monthly sales and call-performance targets. Take ownership of customer interactions and ensure customer satisfaction.