Support Analyst

Hire Resolve's client is looking for a Support Analyst to join their team. The main purpose of the Support Analyst is to support and monitor the day-to-day performance of applications in the Operations Applications suite. Support includes analyzing enhancements and responding to production issues and outages related to the application in a timely manner.

Responsibilities: Support and maintain applications within the scope of the position Comply with standard processes and procedures Diagnose and analyse problems in a timely and professional manner Execute tasks assigned by team leader or via service requests assigned to team Monitor all production application components to ensure high availability and meet or exceed client expectation Contact development teams to assist in incident resolution in relation to system alerts Maintaining relationships with key strategic partners and customers Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes High degree of initiative, mature judgment, and discretion Good communication and organizational skills Excellent attention to detail and admin skills Excellent data capturing skills Ability to conduct and direct research into IT issues and products as required Ability to present ideas in business-friendly and user-friendly language Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.

Requirements: Relevant qualification or related experience advantageous General knowledge of software development lifecycle advantageous An understanding of/the ability to read and debug code advantageous An understanding of different message formats advantageous

Benefits

• Highly competitive salary for this role based on experience.
• You can also visit the Hire Resolve website: hireresolve.co.za or email us: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.