SUPPORT ADMINISTRATOR

Description

Position Title Sales and Client Support Administrator Reports To Sales Director Manager Purpose of the Role The Support Administrator is responsible for providing administrative and operational support across sales, payroll processing, and client service functions. The role ensures accurate payroll administration, effective sales support, and exceptional client experiences while maintaining compliance with company policies and procedures.

• Conduct market research on clients.

• Make calls to obtain information about decision makers.

• Make appointments.

• Compile reports.

• Track calls and follow up on calls to clients.

• Prepare packs for new clients.

• Prepare quotations, proposals, and sales documentation.

• Maintain customer records within the CRM system.

• Assist with lead management and follow-up activities.

• Generate sales reports and performance summaries.

• Coordinate communication between sales teams and clients.

• Track customer renewals, contracts, and service agreements.

• Gather and verify employee payroll information

• Process payroll inputs include overtime, leave, bonuses, deductions, and commissions

• Maintain payroll records and employee information

• Assist with payroll reconciliations and reporting

• Ensure payroll deadlines are met accurately and on time

• Respond to payroll-related employee queries

• Support compliance with statutory and labor regulations

• Monthly Month-End Reports

• Weekly Marketing Reports

• Quotation, invoicing

• Debtor Recovery;

• Filing systems;

• Data base management; and

• Compiling and submitting wage requests to the Accounts Department;

• Payroll and salaries.

• Serve as the first point of contact for client inquiries.

• Respond to client requests via phone, email, and support platforms.

• Log, track, and resolve customer issues.

• Escalate complex matters to appropriate departments.

• Maintain strong client relationships through proactive communication.

• Assist with onboarding new clients.

• Provide support for the Client account by keeping track of all invoices, reports and timesheets.

• Follow up with client on all outstanding documents.

• References and CVs.

• Assisting with answering incoming calls;

• Problem solving and trouble-shooting;

• Quality control.

Profile

The ideal candidate must have the following;

• BCom degree in accounting or Finance;

• Critical thinking;

• Attention to detail;

• Excellent verbal and written communication;

• Behave in a professional manner at all times;

• Must meet deadlines;

• Be proactive and take initiative;

• Self starter;

• Takes ownership;

• Has high levels of honesty and integrity.