Supply Chain Coordinator

Qualifications: Grade 12

Experience: Previous experience as a telesales representative or sales/customer service-related role and Supply Chain.

Knowledge Required: Good knowledge of relevant computer programs and telephone systems

Skills Required

• Ability to learn about products and services and describe/explain them to individuals. • Excellent communication and interpersonal skills. • To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts Sales Coordinator

• Capture and process customer orders with a focus on accuracy and compliance with customer requirements. • Ensure customer orders are processed within agreed service level agreements. • Release customer orders to Production within required cut-off times to support production planning. • Coordinate order amendments and communicate changes to Production, Logistics, and customers. • Respond promptly to customer enquiries regarding orders, delivery dates, and amendments. • Built strong customer relationships through proactive communication and timely issue resolution. Supply Chain Coordination: Customer Service:

• Monitor outstanding orders and proactively follow up with Logistics to ensure successful deliveries. • Coordinate urgent and add-on orders while meeting strict turnaround times. • Confirm stock availability and delivery commitments to customers. • Serve as the primary point of contact for customer order enquiries, shortages, delivery queries, and product availability. • Resolve logistics-related customer issues within agreed service levels. • Maintain regular communication regarding order progress, production constraints, and delivery schedules. • Coordinate back orders and ensure customers receive accurate delivery updates. Production & Logistics Coordination:

• Escalated delivery concerns to ensure orders were completed within customer expectations.
• Assisted in resolving delivery-related queries and maintaining delivery visibility.
• Communicate production constraints and capacity limitations to Sales and customers.
• Liaise with Production, Planning, and Logistics to ensure seamless order fulfilment.

• Coordinate delivery rescheduling and transport arrangements. • Investigate rejected deliveries and stock returns and facilitate timely resolution. • Support cross-functional teams to minimize production delays and improve operational efficiency. Reporting & Operational Analysis:

• Prepare and distribute daily Strike Rate reports identifying customer short supplies.
• Conduct root cause inve

.special-hidden { display: none; }