Supplier Quality Warranty & Maintenance Engineer (TSSSA)

Alstom · Gauteng

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PURPOSE OF THE JOB

Manage strategic and operationally the problem solving for quality issues appearing in revenue service and maintenance of RSCand SERVICES Product lines, related to externally purchased parts & Spare parts.
Be involved once the characterization of the issue is done until the REX is captured.
Work on behalf of the Project Product Introduction Manager PrPIM who remains accountable for the achievement of the project reliability targets and support the charge back to Supplier CONQ: Cost of Non-Quality
Work with Depot Manager & Depot Quality, during maintenance period and ensure non-conformities treated Kx, NCRs,

INTERNAL

Project Product Introduction Managers / Project Quality Safety Managers
Quality warranty, PI Quality, SERVICE Quality, Product Introduction, Supplier Quality,
Depot managers, RAMS teams , Engineering / Procurement / Industrial

EXTERNAL

The SQ warranty & Maintenance Engineer leads Supplier Quality Warranty & Maintenance activities

Is the interface between Alstom team and external suppliers for problem solving of supplier quality issues occurring in revenue services & Maintenance Period
Leads progress & monitors the completion of containment, corrective action and solution implementation as defined
Ensure Supplier quality portal is properly used for Supplier quality related issues which occurs during Warranty & Maintenance period, including the proper notifications of issues to suppliers.
Problem Solving: work with Supplier and Supports the project for RCA and find solution, related to critical issues Kx , Non critical NCRs within defined Target lead time for D4 & D6 KPI
Manages supplier performance during Warranty & Maintenance period, with a dynamic escalation process Yellow, Red in & out
Supports procurement and contract manager to consolidate CONQ Cost of Non-Quality for claim recovery / back charge process
Reports / Escalates to SQ manager to unblock critical situations through escalations / Management meeting
Implements the proper organization way of working, warranty & Maintenance process, people, management routines, budget in each depot and reacts in case of difficulties or quality drift. Manages its team

The SQ warranty & Maintenance Engineer support the problem solving in revenue service

Verify the quality of the description and characterization done by Project, Project PI, Depot, Maintenance team, complement as necessary to ensure the right understanding of the issue before notifying Supplier
Ensure that the containment action D4 KPI is defined and implemented
Determine the root cause, drive validated solutions, and implement on the 1st trainset D6-KPI
Supports project by following up with Supplier Periodically for their action and retrofitment completion
In case of issues arise from suppliers quality alert or from projects and impact multi site and regions , SQ Warranty & Maintenance Engineer in Origin would take lead of the problem solving with supplier and share action with stakeholders in all impacted projects & region.

The SQ warranty & Maintenance Engineer manages Return of Experience from problem solving:

Alerts the Project Product Introduction Manager and Supplier Quality Manager in case of epidemic issues
Ensures Return on Experience REX is captured in every Kx and shared across projects and corrective action deployed in all related projects
Work with SPQD Region/Cluster and start contributing in SPL risk review, to promote non SPL parts to SPL where issues were detected during warranty & maintenance period.

The SQ warranty & Maintenance Manager / Engineer Supports reliability growth activity with the project in warranty period

Ensures early capture of quality issues during Test & Commissioning phases and improve the reliability of purchases parts in PI warranty period till DLP warranty phase out.
Mobilizes suppliers for quick & efficient solving of issues
Ensures to reach RAMS liability level of equipment and subsystems purchased
Ensure a handover with SQ serial before the start of warranty period if applicable

The SQ warranty & Maintenance Engineer Supports incoming inspection for goods during maintenance activity

Control incoming spare part in accordance with control plan and engineering in case of critical change request
Deploy non conformities management for all non-conforming spare parts detected at incoming
Use measurement system, control tools and IT systems and ERP GSI etc

MANDATORY

DESIRABLE

MANDATORY

3 to 5 years of experience in engineering, validation, field reliability growth *10 years for Manager
Knowledge of railway industry norms, certifications…
Pb solving method and Quality analysis tools 8D, Ishikawa, PDCA
FMEA product/process
Control plan
Crisis management

DESIRABLE

Knowledgeable of Industrial fields, Supplier Quality, Production, Quality, Procurement or equivalent
Understanding of technical interdependencies
Audit Experience