Supervisor, Ocean Export, Air & Sea
DSV · Cape Town, Western Cape
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →Main Purpose of the Role
- The Ocean Export Supervisor is responsible for leading and managing the day-to-day operations of the Ocean Export department, ensuring that all export shipments are processed efficiently, accurately, and in accordance with customer requirements, company procedures, and industry regulations.
- The role provides operational leadership to the team by driving performance, maintaining service quality, and ensuring that departmental objectives and customer expectations are consistently achieved.
- A critical aspect of the role is building and maintaining strong relationships with customers, carriers, overseas offices, transport providers, and internal stakeholders.
- Through regular customer engagement and performance monitoring, the supervisor ensures SLA and KPi commitments are met while identifying opportunities for continuous improvement, operational efficiencies, and business growth.
Job Related Requirements
- Grade 12
- Minimum 7 years' experience in ocean freight forwarding Import and Export
- Minimum 2 years in a supervisory role
- Own Transport
- Ability to work overtime / after hours when required
- Leadership courses DSV talent pool etc. OR Management programs – advantage
Electives
- Knowledge of current Incoterms
- Knowledge of international freight forwarding
- Excellent communication skills
- Good planning and self-management skills
- Knowledge of Hazardous/Dangerous Goods
Duties & Responsibilities
- Run with daily exception reports for operations and manage with staff
- Manage productivity daily / weekly / monthly
- Drive internal and external metrics daily / weekly
- Evaluate service levels weekly / monthly
- Customer relationship management and service delivery excellence.
- Process compliance, data quality, and operational governance.
- Continuous improvement and efficiency enhancement initiatives
- Processing of ocean export shipments – end to end
- To drive metric performance
- To support sales in their objectives in achieving growth targets
- To support operations with queries and manage customer expectations
- Identify and target opportunities for improved effiencies
- Identifying problems in a project design and evaluating alternative methods
- Directly supervising staff
- To ensure accurate and timely reporting
- To identify improvements on processes within operations to drive efficiency
- To manage any new processes or system developments with operations
- To manage staff and career development to ensure the retention of key staff and their progress within the organization