Supervisor FB- Worcester

Sun International · Worcester, Western Cape

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Job Purpose

Sun International is looking for a Food & Beverage Supervisor to join our Food & Beverage team. The successful candidate will be responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet / conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards

Key Performance Areas

Put in place staff scheduling and duty allocations to ensure maximum coverage
Handle shift briefings / handovers / shift reports
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
Report and resolve any issues experienced
Manage the control of stock and operating equipment as per SOP for the outlet
Cash-ups at the end of the shift
Monitor service offering / products and pricing within F&B
Make recommendations of improvements to the product and service offering
Co-ordinate the implementation of the food and beverage promotional calendar for outlets
Monitor customer service standards and identify any areas of concern
Conduct maintenance walkabouts for front of house and back of house areas
Monitor health, safety, hygiene and environmental elements in the area
Monitor the use and storage of operating equipment
Monitor stock control and operating equipment control processes
Investigate variances / discrepancies and take necessary action to correct
Liaises with clients
Attends pre-conference meetings
Provides client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc.
Conduct QA to ensure set-up is in line with client requirements

Job Requirements

Education

3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level.

Experience

3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations.

Skills and Knowledge

Behavioural