Strategic Account Manager (68277)

Job Description

• A leading organisation within the logistics and supply chain sector is seeking an experienced, commercially astute Strategic Account Manager - FMCG, Supply Chain & Logistics, based in Sandton to manage and grow relationships with key strategic customers.
• This is a senior, high-impact role responsible for the overall commercial performance, strategic relationship, operational governance and long-term growth of major customer accounts.
• The successful candidate will act as the key link between the customer and the business, ensuring operational excellence, commercial value, innovation and continuous improvement across the supply chain.

Key Responsibilities

• Develop and execute strategic account plans aligned with customer and business objectives.
• Build and maintain strong relationships with senior customer stakeholders and executive leadership.
• Take ownership of customer commercial performance, including revenue growth, margin management, profitability and contract performance.
• Lead Joint Business Planning, strategic account reviews and customer governance forums.
• Manage contract renewals, commercial negotiations, pricing reviews and cost-recovery initiatives.
• Oversee customer operational performance across warehousing, transport, distribution, inventory management and customer service.
• Monitor and manage key operational performance indicators, including OTIF/DIFOT, service levels, claims, inventory accuracy and cost to serve.
• Identify opportunities to optimise supply-chain performance and drive operational efficiencies.
• Identify and develop opportunities for business growth, cross-selling, contract expansion and additional logistics or value-added services.
• Build strong cross-functional relationships across Operations, Supply Chain, Transport, Warehousing, Finance, Commercial, IT and Customer Service.
• Identify and manage commercial, operational and customer-related risks.
• Drive innovation, continuous improvement and customer-focused solutions.

Minimum Requirements

• Bachelor's Degree in Supply Chain, Logistics, Commerce, Engineering or a related field .
• A postgraduate qualification, MBA, APICS/CSCP, CPIM or Project Management qualification would be advantageous.
• Extensive experience in strategic account management, customer management, commercial management or senior client relationship management .
• Strong experience within FMCG, logistics, supply chain, warehousing, distribution, transport and/or 3PL environments .
• Proven experience managing large, complex and strategically important customer accounts.
• Demonstrated commercial and financial acumen, including experience in revenue growth, margin management, profitability, pricing and contract performance .
• Experience managing customer contracts, SLAs, KPIs, commercial negotiations and contract renewals.
• Strong understanding of end-to-end supply-chain operations.
• Proven ability to engage and build relationships at executive and senior-management level.
• Excellent negotiation, influencing, presentation and stakeholder-management skills.
• Strong analytical, commercial and problem-solving abilities.
• Advanced Excel skills; experience with SAP and Power BI would be advantageous.

The Ideal Candidate

• The successful candidate will be a strategic and commercially driven leader with strong customer focus, executive presence and the ability to balance customer requirements with business profitability and strategic objectives.
• You will be comfortable operating in a complex, cross-functional environment and will have a proven ability to build long-term partnerships, influence senior stakeholders and deliver measurable commercial and operational results.
• If you meet the above requirements and are ready to take ownership of strategic customer relationships within a leading national organisation, we invite you to apply.