Stores & Floor Assistant PE (Port Elizabeth)
ACDC Dynamics SA · Port Elizabeth, Eastern Cape
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- The Stores & Floor Assistant is responsible for supporting both the stores and retail floor operations to ensure efficient stock management, excellent customer service, and a well-maintained working environment.
- The role involves receiving and issuing stock, maintaining accurate inventory records, assisting customers on the sales floor, and ensuring all products are correctly stored, displayed, and labelled.
- The incumbent will contribute to achieving operational excellence by maintaining high standards of housekeeping, health and safety, and customer service.
Key Responsibilities
Stores Operations
- Receive goods into the company using the appropriate software.
- Ensure all received goods correspond with the correct paperwork and are in good condition.
- Assist with maintaining accurate stock records and inventory levels.
- Ensure the effective and accurate issuing of materials from stock, including picking, packing, staging, and customer notifications.
- Store goods in the appropriate locations.
- Label goods with correct storage location details.
- Assist with receiving, unpacking, and organising inventory.
- Conduct regular stock checks and report discrepancies.
- Raise and resolve internal stock and inventory queries with relevant departments.
- Liaise with internal departments on a daily basis.
- Continually strive to improve departmental processes.
Retail Floor Operations
- Greet and assist customers in a friendly and professional manner.
- Provide customers with product information and guidance.
- Handle customer enquiries and resolve issues promptly.
- Support the sales team in achieving store targets and goals.
- Assist with setting up and maintaining product displays.
- Ensure products are correctly priced and labelled.
- Keep the sales floor organised, clean, stocked, and visually appealing.
- Support the overall day-to-day operation of the retail environment.
Housekeeping, Health & Safety
- Maintain cleanliness and tidiness within the stores and retail floor areas.
- Undertake good housekeeping practices at all times.
- Ensure shelves, displays, storage areas, and counters are clean and organised.
- Comply with all company Health & Safety requirements.
- Ensure health and safety standards are adhered to within the store environment.
Requirements
Minimum Requirements
- Grade 12 / Matric NSC or equivalent qualification.
- Minimum 2-4 years' relevant experience.
- Computer literate.
- Good understanding of Health and Safety at Work regulations.
- Exceptional customer service skills.
- Strong attention to detail.
- Confident and logical under pressure with the ability to respond appropriately to urgent situations.
- Self-motivated and able to work with minimal supervision.
- Good communication and interpersonal skills.
- A tertiary qualification will be advantageous.
Key Competencies
- Customer-focused approach.
- Strong organisational skills.
- Accuracy and attention to detail.
- Problem-solving ability.
- Ability to work effectively across departments.
- Proactive and positive attitude.
- Ability to manage stock and customer service responsibilities simultaneously.
- Commitment to continuous improvement.