Store Supervisor Miladys Vryheid
Mr Price Group · KwaZulu-Natal
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- Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.
Responsibilities Sales & Customer Experience Management:
- Drive sales through the implementation of customer experience processes through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback, etc. to meet customer service standards and achieve sales targets. This includes new account/membership targets.
Team Management
- Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates e.g. product knowledge.
Stock Management
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes stock counts, stock takes, stock loss action plans, etc. to mitigate risks stock loss and ensure adequate stock on hand.
- Oversee the general maintenance of the stockroom to meet housekeeping standards.
Risk Management
- Assist with compliance checks through defined processes e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security, etc. to ensure and enforce overall compliance with policies and procedures.
Qualifications
- Grade 12
- 1-2 Years' experience in retail supervisory experience advantageous.
- Sales & service management.
- Proficiency in Microsoft Office applications.
- Communication skills.
- Business understanding of retail trade, brand, customer & product.