Stops Compliance Clerk
DHL · Johannesburg, Gauteng
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- Manage Customs stops and detained shipment cases from allocation to resolution.
- Keep customers informed and guide them on outstanding documents, charges and next steps.
- Review Customs EDI responses and ensure accurate, complete documentation is submitted.
- Work closely with Customs, Other Government Agencies and internal DHL teams to resolve cases.
- Maintain accurate case records, system updates and supporting documentation.
- Follow up and escalate delayed or ageing cases appropriately.
- Support the management of penalties, examination charges, non-compliance cases and unresolved shipments.
- Support compliance reviews, audits and continuous improvement activities.
What We're Looking For
- Matric/Grade 12 or equivalent.
- Customs Clearance Parts 1 and 2, or an equivalent recognised Customs-clearance qualification.
- Minimum 2 years' relevant experience in Customs stops, import clearance, OGA detentions or compliance within a courier, express or freight-forwarding environment.
- Good working knowledge of Customs import and stopped-shipment processes.
- Strong communication, customer service and problem-solving skills.
- Excellent attention to detail with the ability to manage multiple time-sensitive cases.
- Proficiency in Microsoft Outlook, Word and Excel.
- Ability to work shifts, weekends or public holidays when operationally required.