Spitz - Store Admin Manager - Mall of the North

Your Role

• As a Store Admin Manager , you will be responsible for maintaining operational excellence through precise cash, stock, and administrative control . You will ensure full compliance with company policies while providing critical support to the Store Manager and retail team.

Reporting to: Store Manager

Key Areas of Impact

Retail Administration & Compliance

• Ensure strict adherence to policies and procedures as per admin guidelines.
• Complete daily, weekly, and monthly admin checks with accuracy.
• Log and follow up on operational issues e.g., stock discrepancies, maintenance, cash variances.
• Manage banking processes , prepare cash for collection, and investigate variances.
• Process manual transactions efficiently when required.

Stock Control & Inventory Accuracy

• Train and support staff on stock management best practices .
• Ensure stock management processes are executed daily to prevent losses.
• Investigate and clear stock variances to maintain inventory integrity .
• Coordinate and oversee weekly and quarterly stock counts to ensure accuracy.
• Conduct a weekly shoe pairing exercise and manage write-offs responsibly.

Leadership & Store Operations Support

• Step in as Acting Store Manager when required, ensuring smooth store operations.
• Maintain high customer service standards and strong customer relationships.
• Ensure staffing and planning align with store requirements.
• Enforce store policies and disciplinary procedures when necessary.
• Foster a culture of collaboration and excellence within the team.

Customer Service Excellence

• Embed a customer-first mindset within the store.
• Strengthen internal and external customer relationships .
• Deliver ongoing in-store coaching and training to enhance service standards.
• Lead by example in delivering exceptional service and professionalism .

What It Takes to Succeed

Experience that set you up for success

• 4+ years' retail experience Fashion & Footwear preferred
• At least 1 year of administration management experience
• Strong numerical ability and attention to detail

Qualifications & Certifications that will contribute to your success

• Matric / Grade 12 essential
• Tertiary Retail Qualification advantageous

Additional Requirements that will enhance your impact for success

• Stock & cash management expertise
• Strong retail admin discipline and adherence to processes
• Ability to meet deadlines while managing multiple priorities
• Strong relationship-building skills with staff and customers
• A team player who thrives in a fast-paced, structured environment

Closing Date 27 October 2026