Specialist Services Engineer - T2

Job Intro

Specialist Services Engineer - T2 - Cape Town, WC Western Cape

This role focuses on delivering planned technical implementations, project tasks, onsite work, and escalated technical support across managed client environments within an IT managed services context. It sits within a Professional Services / project delivery team and requires a strong generalist technical background across Microsoft and infrastructure technologies. Job Specification

ABOUT THE ROLE

The Specialist Services Engineer (T2) is responsible for implementing approved technical solutions and supporting project delivery across multiple client environments, primarily mid-tier organisations that outsource their IT operations to a managed services provider. Offer

Key responsibilities include

• Deliver technical project work aligned to approved scopes of work and service standards, ensuring professional, secure, and timely implementation.

• Work from approved project tickets, service tickets, implementation tasks, and assigned activities within defined project and ticket lifecycle processes.

• Keep project tasks and tickets fully up to date with progress, blockers, risks, next steps, and completion notes.

• Capture time entries accurately and consistently against the correct project, ticket, phase, or activity.

• Provide regular status updates to internal project stakeholders, coordinators, technical leads, and client contacts where required.

• Complete technical project tasks such as:

• Deployments and migrations

• Endpoint preparation and rollout

• Microsoft 365 changes and configuration

• Backup configuration and enablement

• Security tool deployment (including RMM/EDR)

• General infrastructure support activities

• Execute onsite and remote work in line with approved project plans, customer rules, internal standards, and the relevant Statements of Work.

• Identify project blockers, technical risks, out-of-scope requests, and potential delivery issues early and escalate them appropriately.

• Support senior (T3) engineers, project leads, service delivery teams, and client stakeholders with technical information needed to resolve escalations.

• Contribute to technical findings, lessons learned, and handover notes for completed implementations or escalated incidents.

Operational alignment within an ITIL/ITSM and MSP environment is also a key part of the role:

• Risk Management:

• Identify and communicate technical, scheduling, access, licensing, security, and scope risks that may impact project delivery.

• Knowledge Management:

• Maintain accurate technical documentation, diagrams, passwords, licensing notes, configuration records, handover notes, and client environment details in approved knowledge systems.

• Release and Deployment Management:

• Assist with client onboarding, tool deployment, endpoint preparation, Microsoft 365 configuration, backup enablement, RMM/EDR deployment, and transition tasks.

• Configuration Management:

• Ensure implemented configurations are documented, aligned to technical standards, monitored where applicable, and handed over for ongoing support and service management.

• Incident and Problem Support:

• Assist with troubleshooting where project work intersects with support issues, escalations, or client-impacting incidents.

• Change Management:

• Follow approved change processes, implementation windows, rollback plans, and communication requirements for client-impacting work.

• Continuous Improvement:

• Identify opportunities to improve repeatable project delivery, technical standards, automation, documentation quality, and client handover processes within the MSP environment.

WHAT YOU'LL NEED Essential education and experience

• Matric or NQF equivalent.

• A+ and N+ or equivalent foundational IT qualifications.

• Microsoft certification or equivalent practical experience in:

• Microsoft 365

• Azure fundamentals

• Endpoint, server, or infrastructure technologies.

• Hands-on experience with:

• Microsoft 365 administration.

• Entra ID/Azure AD.

• Endpoint support.

• Backup solutions.

• Security tooling.

• General MSP client environments.

• 5+ years practical experience in the Information Technology industry, preferably within a managed services provider (MSP) environment.

• Solid experience with project implementation work is advantageous and preferred.

• Experience working with ITIL and COBIT5 frameworks (formal certification advantageous).

• Core skills and competencies

• Strong generalist technical capability across:

• Microsoft 365

• Endpoints

• Networking

• Servers

• Backup solutions

• Security tools

• Cloud services.

• Effective client-facing communication and stakeholder management skills, especially in project delivery contexts.

• Sound judgement and decision-making when working independently on client sites or during remote implementations.

• Strong analytical and problem-solving ability when dealing with complex technical issues.

• Fluent verbal and written English, with professional and confident communication style.

• Effective listening skills and the ability to explain technical matters clearly to different stakeholders.

• High energy levels and a proactive approach in a project-driven environment.

• Strong follow-up discipline to ensure tasks and issues are closed out properly.

• Patience, tact, diplomacy, and an approachable manner in client and team interactions.

• Ability to work under pressure and meet deadlines across multiple concurrent projects.

• High level of accuracy, meticulous working style, and strong attention to detail.

• Excellent organisation, planning, time management, and task ownership skills.

• Ability to multitask and prioritise effectively in a busy MSP environment.

• Strong administration, documentation, handover, and time-capture discipline.

• Comfortable working in a team environment, while also able to operate independently when required.

NICE TO HAVE These additional qualifications and experiences are advantageous

• Certification or degree in Information Technology.

• Formal certifications in ITIL and/or COBIT5.

• Experience in mid-tier enterprise environments and exposure to outsourced IT operations and strategic advisory services.

WHY JOIN US This opportunity sits within a specialised managed services and professional services environment that focuses on

• Delivering enterprise-class outsourced IT services to mid-tier organisations.

• Managing complex, multi-site IT environments with an emphasis on reliability, security, and strategic alignment.

• Using best-of-breed technologies, cloud-based platforms, and modern security and backup solutions across diverse client infrastructures.

• Operating in a structured, framework-driven setting (ITIL/ITSM, COBIT5) where documentation, process adherence, and continuous improvement are central to delivery.

• To apply, please submit your CV highlighting your relevant MSP project experience, Microsoft 365 and infrastructure skills, and certifications.

Monthly Salary: R30000 - R35000