Specialist: Engineering - Head Office

Job Purpose

• To analyse, design, and lead the creation of innovative multi-process/function business process solutions throughout the business process management life cycle. Ensuring the desired customer experience and compliance with all current and proposed legislation to achieve sustainable business results that support the enterprise strategy. Additionally, this includes providing design and implementation support and conducting stakeholder engagement.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma NQF 7 in Industrial Engineering / Business Analysis /B Sc in Information Systems / B Comm in Informatics AND 8-10 years' experience in a Business Process Engineering / Systems Analysis & Design environment, of which 3-4 years must be at an operational/ Junior Specialist level

Alternative

• Senior Certificate NQF 4 AND 15 year's related experience, experience in Business Process Engineering and/or Business Analysis of which 3-4 years must be at an operational/ junior specialist level

Job Outputs

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Analyse and review legislative changes and practically translate these pieces of legislation for scoping consumption.
• Provide process solution support to institutionalise process initiatives .
• Design, model and document Process Solutions Specifications.
• Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Apply processes to improve data validation across service delivery systems in line with operational targets.
• Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Ability

• The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
• This is the ability to formulate new concepts based on information gathered.
• Ability to document information pertaining to information systems and or process and operational specifications.
• Ability to implement internal audit functions in alignment to the organisations strategic plan and the organisations strategy for change.
• Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.

Knowledge

• Understands a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way.
• Has good general knowledge with some detailed knowledge of products/functions.
• The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.

Behavioural competencies

• Fairness and Transparency V
• Analytical Thinking
• Accountability V
• Conceptual Ability
• Fairness V
• Honesty & Integrity V
• Trust V
• Respect V
• Problem Solving and Analysis
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical competencies

• Business Analysis
• Business Knowledge
• Capacity Planning
• Institutional Process Analysis & Redesign
• Process Auditing
• Reporting

Deadline:7th September,2026