Specialist Client Engagement I

Capitec Bank · Johannesburg, Gauteng

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Purpose Statement

To be a client engagement agent who can apply and provide data, systems know how to support, track, develop and improve basic client engagement programmes, campaigns and prompts throughout the client engagement life cycle
To conceptualise, articulate, design and build, basic Client Relationship Management CRM solution designs, in relation to specific communication programmes, campaigns, and prompt business requirements.

Experience Minimum:

>1-2 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
Operating in an environment practicing Agile methodology.

Ideal

>1 years' experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
>1 years program or business engineering experience project experience.

Qualifications Minimum

Qualifications Ideal or Preferred

Knowledge Minimum:

Salesforce Marketing Cloud or similar CRM system
Salesforce CRM or similar CRM system
Process engineering
Analytics and modelling
System integration, APIs
Customer relationship management principles, tools, and methods
Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
Stakeholder engagement and management principles and practices
Agile methodology

Skills