Specialist: Application Support (13335)

KEY ACCOUNTABILITIES

DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE OF STRATEGY

• Provide input to the strategic information systems vision and direction for the business.
• Execute the IT Strategy activities to achieve the objectives for the business.
• Identify technology trends and evolving social behaviour that may support or impede the success of the business.
• Execute strategically identified and prioritized software initiatives.
• Collaborate with the appropriate internal departments and external customers to assess and recommend technologies that support the business needs and / or customer requirements.
• Full investigation of business needs and requirements.
• Benchmarking and proper investigation of alternative solutions
• Continual evaluation of effectiveness of current systems and review appropriate review.
• New developments effectively interface with existing systems/ software.
• Follow implemented procedures and utilize systems for analyzing application performance.
• Collaborate with the appropriate internal departments and external customers to assess and recommend software activities.

BUSINESS OPERATIONAL EFFICIENCY

• Ensure delivery consistent with the most appropriate and efficient processes across the team.
• Work effectively with Project and Product Owners to ensure delivery against agreed priorities.
• Contribute to technology standards and best practices.
• Suggesting ideas to reduce costs in IT and to business leadership.
• Comply to the Company's and Business Area's software support processes.
• Tender/ quotes specification and evaluation in accordance with SCM policy/procedures
• Implement optimal and cost-effective solutions in line with user requirements.
• Implement new developments effectively interface with existing systems/ software.
• Conduct effective quality assurance, program logic, and data processing processes.
• Conduct proper testing prior to end-user implementation.
• Provide functional operational support/ advice.
• Optimally configure systems in line with end user needs/ vendor requirements
• Correct errors and appropriate changes in line with expected results
• Compile ScheduAll System Reports to meet end user requirements in line with SLA's.
• Compile accurate custom reports in line with user requirements.
• Attend accurately to ad hoc MIS queries.
• Ensure system up-time targets and data integrity targets are met.
• Conduct User Acceptance Testing with upgrades
• Implement measure to ensure optimal performance of core systems.
• Configure changes to hardware/ software in line with predetermined methodology and configuration best practice based on vendor /user requirements.
• Ensure accurate documentation of releases /configurations.
• Always update the configuration management plan.
• Log change requests and software releases in compliance with IT procedures
• Implement changes effectively to ensure proper interface with operating systems and relevant applications

IT GOVERNANCE RISK AND COMPLIANCE

• Participate in the development of best practice policies and standards.
• Maintain an up-to-date understanding of emerging trends in information systems risks, techniques and trends, in-line with overall information security objectives and risk tolerance.
• Implement data privacy legislation and disclosures.
• Identify, analyze, respond to, and monitor IT risks.
• Ensure that risk factors and events are addressed.
• Resolve identified findings and actions to closure and report progress to leadership.
• Collaborate with internal teams and external auditors throughout compliance assessments.
• Full compliance with SABC Financial Policy & Procedures including SCM policies.

STAKEHOLDER MANAGEMENT

• Accurate identification of customer needs
• Constantly and consistently exceed the customer's expectations.
• Customer queries/ complaints resolved in accordance with IT service standards and SLA's.
• Functional advice/ support to facilitate good customer service and improve service delivery.
• Maintaining professional working relationships with external and internal customers.
• Accurately identify needs of customers

LEADERSHIP AND PEOPLE MANAGEMENT

• Managing own performance and development.
• Assist with establishing long terms team goals, reporting mechanisms, maturity models, and a roadmap for continual program improvements.
• Meet IT performance & quality standards.
• Participating in formal reviews conducted bi-annually per IT unit team member in accordance with SABC Performance Management Policy
• Compile Individual Development Plan IDP for yourself annually.
• Participating in Individual coaching, counselling, and mentoring conducted on an ongoing basis to meet individual development needs.
• Attend Training & Development in accordance with WSP.

MINIMUM REQUIREMENTS

• Relevant IT NQF Level 6 National Diploma qualification
• 3-5 years' experience in software analysis and development experience in which 3 years' experience in management of an IT application within a broadcasting environment and 2 years' management experience in a corporate environment.

KNOWLEDGE

• Knowledge and understanding of automated software and system management tools
• Advanced knowledge and understanding of end user core business processes
• Knowledge and understanding of Ms Project
• Knowledge and understanding of SharePoint and BI products
• Knowledge of IT hardware and technical architecture
• Advanced knowledge, understanding & application of information technology best practice including platforms, applications, security, etc
• Knowledge & understanding of all relevant Company Policies & Procedures e.g. Finance, HR, Procurement, Risk, Safety & Health, etc
• Knowledge and understanding of latest technological developments within broadcast environment
• Knowledge & understanding of file formats