Spares Supervisor - Apple Care
Core Group · Johannesburg, Gauteng
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- iStore's Apple Care Warehouse is looking for a reliable and experienced Spares Supervisor to manage our warehouse operations. We handle Apple product repairs and spare parts with a focus on efficiency and accuracy. This role is essential to keeping our logistics and reverse logistics running smoothly.
- We're looking for someone who thrives in a fast-paced environment, has strong attention to detail, and knows how to manage stock and processes effectively.
Key Responsibilities
Warehouse Operations & Inventory
- Manage and improve stock handling and inventory processes.
- Oversee reverse logistics handling returns and faulty parts.
- Ensure accurate and timely picking, packing, and issuing of stock to the Service Centre.
- Follow Apple Care processes and maintain high quality standards.
- Perform regular stock counts with a focus on accuracy.
Import Control
- Receive and process spare parts accurately and within required timelines.
Customer Service
- Resolve customer queries quickly and professionally.
- Handle administration tasks including credit notes, RTVs, GIT, and invoicing with attention to detail.
Export Control
- Return faulty parts to suppliers consistently and on schedule.
Dangerous Goods Compliance
- Ensure full legal compliance for the packing and labeling of dangerous goods.
Staff Discipline
- Report staff issues to the warehouse manager.
- Ensure the team meets performance standards and follows procedures.
Qualifications & Experience
- A qualification in warehousing or logistics is preferred.
- At least 4 years of experience in warehousing or logistics, with 1 year in a supervisory role.
Key Competencies
- Decisiveness: Able to make clear decisions and take appropriate action.
- Building Relationships: Builds positive relationships with clients and team members.
- Negotiation: Works toward agreements that benefit both parties.
- Verbal Presentation: Communicates ideas clearly and confidently.
- Assertiveness: Leads the team effectively while maintaining a positive environment.
- Integrity: Consistently follows ethical and professional standards.
- Conflict Handling: Manages interpersonal issues calmly and constructively.
- Service Focus: Delivers accurate, customer-focused service.
- People Handling: Skilled in motivating, training, managing, and developing staff.