Spare Parts Sales Department Manager.

Company situated in Sandton is urgently looking for a Spare Parts Sales Department Manager. Technical & Systems Skills • Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) • Experience working with ERP systems (SAP or similar preferred) • Comfortable working with financial reports, pricing models, and sales data ________________________________________ Minimum Qualifications & Experience • Tertiary qualification in a Commercial, Business, Supply Chain, Engineering, or technical field • Minimum 5–8 years’ experience in a customer-facing technical sales, aftersales, or spare parts environment • Minimum 3 years’ experience in a supervisory or management role • Proven experience managing supplier relationships, preferably with international suppliers • Demonstrated financial and commercial decision-making experience • Experience in inventory management and logistics coordination • Exposure to capital equipment, packaging machinery, or industrial equipment environments will be advantageous This role ensures the efficient supply of OEM spare parts for machinery installed by the Client across the industry. The department functions as a critical administrative, commercial, and logistics hub between customers and international suppliers, ensuring that clients receive the correct parts, at the right time, and at commercially sustainable margins. The position combines operational management, commercial accountability, people leadership, and strategic development of the department. ________________________________________ Key Responsibilities 2.1 Operational & Financial Management • Lead daily operations of the Spare Parts Sales Department to ensure smooth and efficient service delivery • Oversee logistics coordination, order processing, supplier communication, and customer support • Prepare and manage departmental budgets • Monitor financial performance, margins, and cost control • Conduct quarterly financial and sales performance analysis and present reports to management • Authorize high-value spare parts quotations (> R200,000) and purchase orders (> €100,000) ________________________________________ Strategic Development & Continuous Improvement • Develop and implement departmental strategies aligned with company objectives • Design, improve, and optimize systems and processes to increase efficiency and service levels • Drive sustainable growth in departmental profitability • Identify opportunities for improved supplier agreements, pricing structures, and service delivery models ________________________________________ Customer & Supplier Relationship Management • Develop and maintain strong relationships with key local customers and international suppliers • Act as the senior escalation point for customer and supplier issues • Lead or support customer site meetings where required • Negotiate favorable commercial terms and conditions with suppliers • Ensure customer expectations are met regarding pricing, delivery timelines, and technical support • Drive repeat business through reliable, professional service ________________________________________ Team Leadership & Human Resource Management • Lead, manage, and develop all staff within the Spare Parts Department • Set performance standards and monitor individual and team performance • Provide coaching, mentoring, and skills development • Foster a culture of accountability, professionalism, and continuous improvement • Ensure workload is appropriately distributed and resources are effectively utilized ________________________________________ Technical & Inventory Oversight • Provide technical guidance and support to team members and customers where required • Oversee spare parts stockholding strategy and inventory control • Make informed decisions regarding stockholding levels, replenishment, and critical spares • Balance stock availability with financial and cash flow considerations Qualifications and experience is non negotiable. Email detailed cv with contactable ref's and relevant Certificates to agent@shaunette.co.za or bernadette@shaunette.co.za

Job Reference #: SpareParts

Consultant Name: Bernadette Havenga