Spa Therapist (Permanent)

Job Title: Spa Therapist Start Date: 2026-07-15 - 2026-08-14 Vacancy Type: Permanent JHB003245 Sectors: Spa Therapist Location: Eastern Cape , Grahamstown Salary: (Market related) Brief: Position Overview The Spa Therapist is responsible for delivering professional spa and wellness treatments that provide guests with a luxurious, relaxing, and memorable experience. The role requires excellent technical skills, exceptional customer service, and a passion for health, beauty, and wellness while maintaining the highest standards expected in a 5-star game lodge. Key Duties & Responsibilities Guest Services Welcome guests warmly and conduct professional consultations prior to treatments. Recommend suitable treatments based on guests' needs and preferences. Deliver exceptional, personalised service throughout the guest experience. Ensure guest comfort, privacy, and confidentiality at all times. Handle guest enquiries and concerns professionally. Encourage repeat business through outstanding service and relationship building. Promote wellness experiences that complement the safari lodge environment. Spa Treatments Perform a wide range of professional treatments, including: Full body massages Back, neck and shoulder massages Hot stone massage Aromatherapy treatments Deep tissue massage Swedish massage Reflexology (if qualified) Facials Manicures and pedicures Body exfoliation and wraps Waxing Tinting (where qualified) Ensure treatments are performed according to established protocols and guest preferences. Adapt treatments where appropriate while maintaining safety and professional standards. Retail Sales Recommend retail skincare and wellness products suited to guests' needs. Meet individual and team retail sales targets. Educate guests on home-care routines and product benefits. Promote spa packages and additional treatments. Spa Operations Prepare treatment rooms before each appointment. Ensure treatment rooms are clean, organised, and welcoming. Maintain all spa equipment and report maintenance issues promptly. Ensure adequate supplies of towels, linen, and treatment products. Assist with daily opening and closing procedures. Follow all Standard Operating Procedures (SOPs). Hygiene & Health Standards Maintain exceptional hygiene and sanitation standards. Sterilise equipment according to health regulations. Replace linen between every guest. Dispose of waste safely and correctly. Follow infection control and health and safety procedures. Ensure compliance with Occupational Health and Safety requirements. Administration Accurately complete treatment consultation forms and guest records. Maintain confidentiality of guest information. Process appointments and payments where required. Assist with stock counts and inventory control. Report product shortages to the Spa Manager. Teamwork Work closely with the Spa Manager and other therapists. Support lodge operations during busy periods where appropriate. Attend staff meetings and ongoing training sessions. Maintain excellent communication with reception and guest services teams. Assist in creating a positive and professional working environment. Detail: Minimum Qualifications National or International qualification in Beauty Therapy, Somatology or Spa Therapy. Recognised qualifications such as: ITEC CIDESCO CIBTAC SAAHSP Diploma in Somatology or equivalent First Aid Certificate (advantageous). Experience Required Minimum 2–3 years' experience as a Spa Therapist in a luxury spa, hotel, resort, or 5-star game lodge. Experience in performing a wide range of spa and beauty treatments. Retail sales experience within a spa environment. Experience working with premium skincare brands is advantageous. Previous luxury hospitality experience is preferred show more... For more information please contact: Bronwen Parker Apply