Spa Team Lead

Job Purpose

• The Spa Team Leader is responsible for supporting the day-to-day operations of the spa and leading the spa team to deliver exceptional service and treatments. This role acts as a bridge between therapists and spa management, ensuring treatment quality, team efficiency, guest satisfaction, and adherence to health, safety, and service standards.

Key Performance Areas

• Ensure effective daily coordination of spa staff, including therapist schedules, shift coverage, room readiness, treatment flow, appointment management and task delegation
• Monitor treatment quality and guest feedback to ensure consistent standards of service
• Ensure all treatment rooms and public areas are clean, well-stocked, and maintained according to hygiene protocols
• Provide day-to-day guidance, support, and motivation to the therapist team
• Assist with onboarding of new team members, ongoing training, and upskilling
• Conduct regular check-ins with therapists, support performance management processes, and foster a culture of accountability and continuous improvement
• Address minor team issues or concerns and escalate more complex matters to the Spa Manager
• Act as a visible and approachable point of contact for guests during their visit
• Handle guest complaints, special requests, and VIP needs with professionalism
• Promote a calm, relaxing, and welcoming spa atmosphere
• Support upselling of retail products and spa packages in collaboration with the front desk team
• Assist with treatment scheduling, daily task checklists, therapist productivity reports, and stock tracking
• Conduct room and treatment quality audits and report on service consistency
• Ensure proper usage and maintenance of spa equipment and supplies
• Ensure adherence to health, safety, and sanitation regulations across the spa
• Conduct regular checks on therapist grooming, hygiene, and service readiness
• Participate in team briefings, audits, and quality assurance reviews
• Deliver spa treatments to guests when required to support operational coverage, maintain service continuity, or respond to high demand

Job Requirements

Education

• Grade 12
• Recognised spa or beauty therapy qualification -SAASHP, CIDESCO, ITEC preferable

Experience

• 6 years of hands-on experience as a Spa Therapist, inclusive of 2 years at a team lead/supervisor level

Skills and Knowledge

• Proficiency in a variety of treatments including massage therapy and skincare
• Knowledge of holistic and wellness treatments
• Knowledge of skin care product lines
• Sanitation protocols for tools, linen and workspaces
• Proficiency is spa management systems
• Sales & Upselling Techniques
• Communication Skills
• Staff Scheduling & Resource Planning
• Inventory & Stock Control
• Operational Monitoring