Spa Receptionist (Permanent)

Job Title: Spa Receptionist Start Date: 2026-08-17 - 2026-09-17 Vacancy Type: Permanent JHB003447 Sectors: Hospitality Location: Limpopo , Polokwane (Pietersburg) Salary: (Market related) Brief: The Spa Receptionist is the first point of contact for guests visiting the lodge spa and is responsible for creating a warm, professional and luxurious experience from booking through to departure. The role combines spa reception, guest relations, administration, scheduling and retail sales , while maintaining the high service standards expected of a 5-star safari lodge. Current luxury-lodge spa vacancies similarly emphasise guest hosting, booking management, therapist coordination, administration, computer literacy and exceptional presentation. Key Duties & Responsibilities Spa Reception & Guest Experience Welcome guests warmly and professionally upon arrival at the spa. Create a calm, luxurious and personalised guest experience. Explain spa facilities, treatments, packages and wellness offerings. Escort guests to treatment areas where required. Attend to guest enquiries, requests and special requirements. Build positive relationships with guests and anticipate their needs. Handle guest complaints and service recovery professionally. Maintain a high level of confidentiality regarding guest information. Bookings & Scheduling Manage spa bookings via telephone, email and lodge communication channels. Schedule treatments according to therapist availability and guest preferences. Coordinate therapist diaries and daily treatment schedules. Confirm appointments with guests and therapists. Manage cancellations, amendments and no-shows. Coordinate spa bookings with the lodge's Front Office and Reservations teams. Ensure VIPs, honeymooners and special occasions receive appropriate attention. Administration Maintain accurate guest profiles and treatment records. Capture bookings and guest information accurately on the spa/PMS system. Complete daily reports and relevant administrative documentation. Maintain accurate records of treatments, payments and retail sales. Assist with stock counts and monitoring of spa products. Ensure the reception desk and guest areas remain neat and presentable. Payments & Financial Administration Process guest payments accurately. Handle cash and credit-card transactions where applicable. Perform daily cash-ups and reconciliations. Ensure all treatments and retail purchases are correctly charged. Follow lodge financial procedures and controls. Retail Sales & Upselling Promote spa treatments, packages and wellness experiences. Recommend suitable retail products to guests. Identify opportunities to upsell treatments and products without compromising the guest experience. Maintain attractive and well-stocked retail displays. Assist with achieving spa revenue and retail targets. Communication & Coordination Liaise closely with the Spa Manager and therapists. Communicate guest preferences and special requests to therapists. Coordinate with Front Office, Reservations, Housekeeping and Food & Beverage where necessary. Ensure guest information is communicated accurately between departments. Assist with organising special spa experiences for VIP guests. Standards, Hygiene & Safety Maintain 5-star standards of grooming, presentation and guest service. Ensure spa reception and guest areas are clean, organised and welcoming. Follow all lodge health, safety and hygiene procedures. Report maintenance, safety or equipment issues immediately. Maintain professional knowledge of spa treatments and products. Detail: Minimum Qualifications & Experience Essential: Grade 12 / Matric. Previous experience in spa reception, hotel reception, guest relations or luxury hospitality . Excellent verbal and written English communication. Strong computer literacy. Experience with spa booking systems, PMS or POS systems. Excellent customer-service and administration skills. Professional, well-groomed and polished appearance. Advantageous: Diploma or Certificate in Hospitality Management, Tourism, Spa Management, Beauty Therapy or Somatology . Previous experience in a 4- or 5-star hotel, luxury lodge or high-end spa. Previous experience working with international or VIP guests. Knowledge of spa treatments, products and wellness services. Previous retail sales or upselling experience. show more... For more information please contact: Bronwen Parker Apply