Spa Receptionist
Craven Cottage CC · Stellenbosch
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Offering a warmly welcoming and assisting guests Managing spa reception and appointments Answering calls and emails Processing bookings, payments and vouchers, and providing accurate information about spa services, products and promotions. Assisting walk-in guests Managing client records Communicating appointment updates to staff Promoting and cross-selling spa services and products Introducing guests to new products and their benefits Gathering guest feedback Processing and packaging online orders, coordinating couriers Following up on pre-payments Maintaining a clean and welcoming reception area Ensuring displays are fresh and eye-catching Ordering reception supplies as required. Maintain excellent knowledge of the product and overall guest experience while consistently providing a warm, professional and efficient service.
Requirements
Grade 12 Relevant diploma in aesthetics will be an advantage Preferably 2–3 years' experience in spa reception and/or administration Familiarity with the Shedul Spa reservations system will be an advantage Good human relations and excellent telephone etiquette Proficient in using MS Office to process and store information Excellent multitasking, organisational and time-management skills Good knowledge of beauty products with the ability to promote them to clients Excellent communication skills with the ability to effectively promote the spa's products and services Fluent in English Ability to work independently and under pressure