Spa Manager

REQUIREMENTS

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent • Minimum 2-year qualification preferred • ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous • Massage therapy qualification • Minimum 5 years' experience within the spa/wellness industry • Minimum 2 years' management or supervisory experience • Luxury hotel, lodge, resort or destination spa experience strongly preferred • Safari lodge experience advantageous • Proven experience managing a team and working against revenue targets • Experience with stock control, ordering and spa booking/POS systems • Experience in retail sales and upselling • Strong leadership, communication and organisational skills • Commercially driven, guest-focused and financially aware • Professionally presented and passionate about wellness • Comfortable working in a remote safari-lodge environment • Able to work weekends and public holidays • First Aid qualification advantageous • Valid Driver's Licence advantageous KEY RESPONSIBILITIES:

• Manage the day-to-day operation of the spa • Maintain exceptional standards of cleanliness, hygiene, presentation and organisation • Manage bookings, therapist schedules and treatment allocation • Ensure treatments are performed according to approved protocols • Deliver personalised and memorable guest experiences • Conduct professional consultations and recommend suitable treatments • Resolve guest concerns professionally and promptly • Drive monthly spa revenue and monitor financial performance • Track treatment occupancy and therapist productivity • Drive upselling, cross-selling and retail sales • Develop promotions, packages and seasonal spa campaigns • Promote the spa through guest interactions and lodge communication channels • Recruit, train, develop and manage spa therapists • Prepare staff schedules and conduct regular staff briefings • Monitor staff performance and set individual sales targets • Maintain accurate stock control and conduct regular stock counts • Monitor product usage, ordering, wastage and stock losses • Ensure cash-up and payment procedures are followed • Manage spa expenses within the approved budget • Develop and maintain spa SOPs and treatment standards • Conduct treatment audits and identify training requirements • Lead by example and remain hands-on with treatments when required PACKAGE:

• Salary: R15,000 per month, depending on qualifications and experience • Performance-based incentive structure • Single accommodation provided • Staff meals provided LOCATION: Bela Bela, Limpopo

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