Spa Coordinator – Cayley Lodge & Mountain Resort
Beekman Group · KwaZulu-Natal
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Start free — we apply for you →Key Performance Areas
- The Beekman Group is seeking a professional and service-driven Spa Coordinator to join our Body Bliss Day Spa operations. This is a front-of-house, non-treatment role responsible for coordinating daily spa operations, optimising guest experience, and supporting commercial performance.
- This role is ideal for a candidate who is highly organised, guest-centric, and confident in managing bookings, sales, stock, and team coordination within a premium hospitality environment.
Key Competencies & Personal Attributes
- Manage all telephonic, online, and walk-in spa enquiries professionally and timeously
- Coordinate and confirm client bookings via spa booking systems
- Provide accurate information on treatments, products, and promotions
- Ensure a seamless end-to-end guest journey
- Drive retail and treatment sales in line with monthly targets
- Support upselling initiatives and promotional campaigns
- Maintain high merchandising and display standards
- Maintain optimal stock levels for retail and treatment products
- Conduct stock counts, manage variances, and control wastage
- Place supplier orders and manage deliveries and stock rotation
- Ensure accurate capturing on booking and POS systems
- Manage daily cash-ups and POS reconciliations
- Prepare and submit operational reports mid-month and month-end
- Support financial controls and internal compliance requirements
- Coordinate daily therapist schedules and booking allocations
- Prepare duty rosters to ensure adequate operational coverage
- Promote a professional, service-driven, and collaborative team culture
- Maintain high standards of hygiene, cleanliness, and presentation
- Conduct routine inspections of spa reception, retail, and treatment areas
- Ensure compliance with health, safety, and hygiene standards
- Dynamic
- Performance driven
- Self-Starter
- Excellent interpersonal skills
- Excellent communication skills
Minimum Qualifications and Experience
- Matric essential; relevant qualification advantageous
- 2–3 years' experience in spa, hospitality, or similar role
- Experience with booking systems and POS
- Strong customer service, sales, and administrative skills
- Stock control and cash handling experience
- Proficient in MS Office
- Able to work flexible hours, including weekends