Software Renewals Administrator

Software Renewals Administrator

• The Renewals Administrator will play a pivotal role in managing the renewals process. The successful applicant will be meticulous in their review of the renewal and invoicing thereof. They will be customer-centric and adhere to timelines and work closely with the greater team in terms of negotiations etc..

Reporting to: Head of Operations

Management level of role: This is not a management role

Working environment & travel: Exceptionally busy, team-orientated environment. Drivers license and own transport is essential.

Working hours: 07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00

Key deliverables

• Maintain Client license data from implementation through to renewals on Salesforce.
• Consolidation of current clients licenses and co-terming assistance.
• Generation of renewal, upgrades, and downgrades quotations.
• Follow the renewal pricing process.
• Ensure all internal renewal deadlines are met.
• Review upcoming renewals to ensure alignment of system to customer contract.
• Manage all renewal change request with our partner orgs.
• Maintain a thorough understanding of all products from a licensing perspective.
• Consulting with sales team, providing renewal quotes, overcoming objections, and adjusting proposals as required.
• Track and provide status updates on all open opportunities.
• Oversee Admin email inbox and respond to basic sales questions.
• Attend trainings - Partner and Internal.

Technical knowledge, skills & abilities

• Must have strong attention to detail
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
• Ability to multi-task and work in a fast-paced and demanding global environment.
• Excellent working knowledge of Microsoft Office Excel, Word, Outlook, etc
• Superior organization and prioritization skills
• Ability to perform under pressure and meet tight deadlines
• Strong communication skills, both verbal and written
• CRM experience

Behavioural, soft competencies & skills

• Excellent interpersonal, relationship-building and networking skills.
• Attention to detail with a strong focus on admin skills
• Proactive rather than reactive
• Ability to confidently communicate.
• Proven ability to meet deadlines and thrive under pressure.
• Ability to multi-task and work across multiple projects, without dropping-the-ball.
• Effective delegation skills, and project management abilities
• Clear and concise communication skills both written and verbal

Education & qualifications

• Matric certificate.
• Bachelor's degree in business administration- highly prefererable.

Details of experience

• At least two years of experience in a renewals role.
• Excellent presentation abilities to all levels in a business
• What would make the applicant successful in the role?
• Resourceful, creative, and strategic in troubleshooting problems.
• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• Be DRIVEN.
• Can name more than three Star Wars characters.